Hotel Operations Reservations Associate (Japanese‐English Bilingual/Full Time/Honolulu)

Handle all hotel reservation related tasks after the marketing team finalizes the initial set up. Reporting to Assistant Manager, you will be assisting all hotel reservation related tasks.

Being a contact person for any ad hoc issues raised by customers closely working with hotel sales reps.

Monitor and guide Manila team (third vendor) for accuracy for their work. Make sure Hawaii HIS can provide the best experience as possible for our customers.

• Processes hotel reservations through our internal operating systems.
• Responds to inquiries from Guest Relations, HIS Japan's Sales Office and other departments in Japanese, regarding hotel rooms, availability and pricing, etc.
• Be knowledgeable of the room types available at various hotels as well as the locations and layouts
• Be knowledgeable of the selling status, rates, and benefits of all package plans.
• Processes cancellations and modifications and promptly relays information to Japan Sales Office and other departments in Japanese.
• Processes advance deposits on reservations.
• Provides outsourcing companies with guidance, training and supervision in English.

<主な業務内容>

• ハワイのホテル予約に関するオペレーション業務全般（日本語／英語）
• 社内の予約システム及び電話・Eメールを使ったホテル手配全般に関する連絡業務（日本語／英語）
• 海外の業務委託会社の担当チーム社員の業務指導、トレーニングと監督業務（英語）

• The ability to read, write, and speak Japanese at a business level
• The ability to read, write, and speak English at a business level
• Basic PC skills (MS-Word Excel, Gmail, etc.)
• Detail-oriented, attention to details.
• Knowledge of tourism and hotel operations in Honolulu is a plus.

• Waikiki Shopping Plaza
• 2250 Kalakaua Ave. Honolulu, HI 96815

• Full Time with 40 hours/week.
• Five days a week, including either Saturdays or Sundays.
• 9am - 6pm
• Must be able to work on one of weekends and holidays.

• Paid Time Off
• Holiday Pay
• Medical/Dental/Vision/Drug Insurance (100% paid for by the company for employee)
• 401(k)
• Flexible Spending Account (FSA)
• Commuting assistance program, Employee Discount, etc.
• For more information about Hawaii HIS Corporation's other job openings, please go to https://www.his-hawaii.com/career/

■Requirements/応募資格

・Must be able to commute to the above work location at the time of interview or at the start of work.　面接時または勤務開始時に上記勤務地への通勤が可能な方

・Must be able to communicate nicely and friendly with our customers and staff both in Japanese and English.　当社のお客様やスタッフと日本語、英語両方での丁寧なコミュニケーションができる方

・Applications and inquiries will only be accepted from individuals who have status that allows them to work in the U.S. without our visa sponsorship or without any limitation. ご応募とお問い合わせは、当社のビザスポンサーなしに米国内での就労可能なステイタスをお持ちの方に限ります　

・We do not accept applications from J-1 visa holders. （J-1ビザ方のご応募はご遠慮ください）

※We will contact those applicants whose resumes have passed initial screening for the interviews.　面接通知は、書類選考を通った方にのみ応募より2週間以内にご連絡いたします。

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Honolulu, HI 96815: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hospitality: 1 year (Required)

Language:

• Japanese (Required)

Work Location: Hybrid remote in Honolulu, HI 96815

Salary : $17