Patient Services Representative

Hawaii Island Community Health Center (HICHC)
Location: Kuakini
Pay: $18.50 – $21.76 per hour (based on qualifications and experience)

About the Position

Hawaii Island Community Health Center is looking for a Patient Services Representative (PSR) to join our Kuakini team. This is an excellent entry‑level opportunity for anyone interested in starting a career in healthcare, customer service, or administrative support.

The PSR is often the first point of contact for patients and plays a key role in creating a welcoming, supportive experience. No medical background is required—just strong communication skills, professionalism, and a willingness to learn.

Why Work at HICHC?

We are committed to supporting the well‑being of our employees and offer a competitive and comprehensive benefits package, including:

• Medical, dental, vision, and prescription drug insurance
• Generous paid time off and paid holidays
• 403(b) retirement savings plan
• Scrub reimbursement (up to $100/year)
• Group Life, Temporary Disability Insurance (TDI), and Long‑Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• AFLAC supplemental insurance
• Hawaii Life Flight coverage
• Pet insurance options
• Workers’ Compensation and Unemployment Insurance

HICHC is an excellent place to begin or grow a long-term career in healthcare administration.

Responsibilities

• Greet and register patients for scheduled and walk‑in appointments
• Update patient records and contact information
• Collect payments and assist with insurance questions
• Schedule appointments
• Greet and direct visitors to the appropriate department
• Provide professional and responsive customer service
• Support clinic operations as assigned

Minimum Qualifications

• High school diploma or equivalent
• Six months to one year of related experience (customer service, office work, reception, etc.)

We welcome applicants who are early in their careers but motivated to learn and grow.

Skills Needed

• Basic computer and office skills
• Accurate data entry
• Ability to multitask in a busy environment
• Strong communication and customer service skills
• Ability to follow instructions, work as part of a team, and meet deadlines

Start Your Healthcare Career With Us

If you enjoy helping people, learning new skills, and being part of a supportive team, we encourage you to apply. This role offers excellent experience and room for advancement within our growing organization.