What are the responsibilities and job description for the Skatium Operations Manager position at Haverford Township?
Bring Your Leadership to the Ice!
Are you ready to take center ice in a role that blends operations, customer experience, and community engagement? The Skatium of Haverford Township is seeking a dynamic Operations Manager to lead the charge in delivering an exceptional skating experience. From managing a high-energy team to ensuring flawless ice conditions and hosting exciting events, this position is perfect for a proactive leader who thrives in a fast-paced environment. If you’re passionate about sports, skilled in operations, and eager to make an impact, we want you on our team!
Are you ready to take center ice in a role that blends operations, customer experience, and community engagement? The Skatium of Haverford Township is seeking a dynamic Operations Manager to lead the charge in delivering an exceptional skating experience. From managing a high-energy team to ensuring flawless ice conditions and hosting exciting events, this position is perfect for a proactive leader who thrives in a fast-paced environment. If you’re passionate about sports, skilled in operations, and eager to make an impact, we want you on our team!
The Skatium Operations Manager is responsible for overseeing the daily operations of our ice-skating rink, ensuring a safe, enjoyable, and well-maintained environment for patrons and staff. This dynamic role includes managing personnel, scheduling, facility maintenance, customer service, and coordinating events and programs.
Key Responsibilities:
- Oversee rink operations and enforce safety standards
- Recruit, train, and schedule staff
- Maintain ice quality and facility upkeep
- Deliver exceptional customer service
- Plan and execute programs, leagues, and special events
- Manage budgets, POS systems, and financial processes
- Collaborate with tenants and marketing teams to promote activities
Qualifications:
- Bachelor’s degree in Sports Management, Business Administration, or related field preferred (or equivalent experience)
- 3–5 years of rink management or similar experience preferred; 5–10 years may substitute for degree
- Strong leadership, organizational, and multitasking skills
- Knowledge of ice maintenance and rink operations
- Valid driver’s license (required for ice resurfacer operation)
- Proficiency in Microsoft Office Suite
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment with minimal supervision
Additional Skills:
- Basic mechanical knowledge of rink systems (cooling towers, chillers, dehumidifiers)
- Innovative mindset for programming and promotions
- Strong attention to detail and safety protocols
Reports to: Assistant Township Manager
If you’re passionate about creating an outstanding skating experience and have the skills to lead a high-performing team, we’d love to hear from you!