What are the responsibilities and job description for the Residential Program Manager position at HAVEN Oakland County?
HAVEN’s Mission:
Empower survivors to heal and engage all individuals and communities to address and prevent sexual assault and intimate partner violence.
Position Summary:
· The Residential Program Director will have a depth of knowledge of trauma informed empowerment-based services for adults and children who have experienced domestic violence and/ or sexual assault.
· They will manage the variety of issues that are involved in maintaining a safe, clean communal environment in an emergency shelter that operates 24/7/365.
· The Residential Program Director will divide their time between problem solving, coaching staff, and relationship building with residents, managing data and outcomes, program development and collaborating across the agency to achieve larger goals.
Position Qualifications:
Must possess a high level of interpersonal relationship skills, compassion, empathy and the ability to recognize one’s own biases and values. Must enjoy empowering others to reconnect with their strengths and motivate them to achieve their own goals. Should enjoy working in a communal environment shared by individuals with diverse backgrounds and experiences. Should be able to maintain a positive solution focused approach and create a team that reflects that approach. Will have a focus on social justice.
Required education and experience
· Bachelor's degree in social work or equivalent experience such as extensive self-led education on human service topics, deep personal experience with human service management, 5 years working in human service fields
· 2 years of supervisory experience
· 1-year residential experience in a communal living environment
· Master's degree preferred.
· Experience working with individuals of all ages that have experienced interpersonal violence and/or sexual assault.
· Experience working with clients from a wide variety of diverse backgrounds
· Experience managing the day-to-day operations of a shelter or similar environment.
· Prior empowerment-based case management experience
· Experience creating and implementing program evaluation measures