Trust & Safety Manager

Hiring: Project/Program Manager I |

📍 Hawthorne, CA (Hybrid – 3 days onsite)

⏳ Contract: 10 Months

We’re looking for a Project/Program Manager to join Trust & Safety team focused on AI-enabled community safety services within the Neighbors app.

This team operates at the intersection of AI, crisis response, and community operations — supporting initiatives like:

🐾 Search Party for Dogs

🔥 Fire Watch

🤝 Community Requests

In this role, you’ll:

• Respond to real-time operational and safety events

• Coordinate with partners, agencies, and third-party platforms

• Support AI-assisted workflows and escalation processes

• Build SOPs, operational playbooks, and automation improvements

• Help shape how AI-driven safety services scale across communities

✅ Ideal background:

• 3 years in Trust & Safety, Crisis Operations, Community Operations, Emergency Response, or related fields

• Strong decision-making in fast-paced environments

• Experience with workflow/process documentation and operations automation

• Comfortable working with AI-enabled operational systems

⭐ Nice to have:

• Public safety / 911 dispatch / emergency management experience

• Animal welfare or pet-tech exposure

• API integrations or partner operations support experience

This is a unique opportunity to make a direct impact on community safety while working on cutting-edge AI-enabled products at Ring.

If interested, please DM me or apply directly.

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