What are the responsibilities and job description for the Accounts Receivable & Customer Support position at Harvey Nash?
Job Title: Accounts Receivable & Customer Support
Location: Salt Lake City, UT
Duration: 6 Months
Job Description:
Job Summary
We are seeking a detail-oriented Accountant to support the Accounts Receivable and customer account management functions. The ideal candidate will be responsible for customer communication, processing account transactions, preparing statements, and assisting with collections activities. This role requires strong attention to detail, excellent communication skills, and the ability to maintain accurate financial records while providing professional customer service.
Key Responsibilities
Accounts Receivable & Customer Support
- Communicate with customers via email and phone regarding invoices, account balances, and payment inquiries.
- Assist customers by retrieving and providing requested documents such as invoices, statements, and account details.
- Prepare and distribute customer account statements on a regular basis.
- Contact customers to follow up on outstanding balances and assist with payment resolution.
Transaction Processing & Account Maintenance
- Enter credit adjustments and account transactions accurately in the accounting system.
- Maintain accurate customer account records and ensure data integrity.
- Review account information and resolve discrepancies when necessary.
Customer Service & Communication
- Professionally handle incoming customer calls and respond to inquiries regarding billing or account issues.
- Maintain clear and professional communication with both customers and internal teams.
- Escalate complex account issues to senior accounting staff when required.
Qualifications
Education
- High School Diploma or equivalent required
- Associate or Bachelor’s degree in Accounting, Finance, or Business is a plus
Experience
- 1–2 years of experience in Accounts Receivable, collections, or accounting support
- Experience handling customer account inquiries and payment follow-ups
Skills
- Strong proficiency in Microsoft Office, particularly Excel
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and maintain accurate financial records
- Customer service mindset with professional communication skills
Salary : $24 - $27