Technical Writer/Trainer

Job Title: Technical Writer/Trainer

Location: Frankfort, KY (This role involves frequent travel across Kentucky to meet with stakeholders and attend regional events. Remote work is supported, but face-to-face engagement is essential. Candidates must reside in or be willing to relocate to Kentucky.)

Duration: Long-term Contract

Job Description

• Bachelor’s degree in healthcare administration, public health, business or a related field.
• Minimum 3 years of experience in training, healthcare operations, customer support or health information technology (IT).
• Proven ability to explain complex information in a clear and understandable way.
• Strong verbal and written communication skills.
• Patience, adaptability and the ability to work with varying learning styles and skill levels.
• Excellent communication and presentation skills with a strong customer service orientation.
• Strong understanding of the healthcare delivery systems in Kentucky.
• Knowledge of health IT systems, electronic health records (EHRs), and data exchange standards preferred.
• Ability to work independently in a remote setting with regular in-state travel (valid driver’s license required).

Preferred Attributes:

• A strategic thinker with a mission-driven approach and an ability to adapt messaging to different audiences.
• Certifications in training, instructional design or health IT.
• Familiarity with healthcare compliance frameworks, including HIPAA and interoperability mandates.