What are the responsibilities and job description for the Print & Mail Team Lead position at Harris Computer and Careers?
Production Lead, Print and Mail Operations
Who We Are:
Harris Print & Mail department serves local government organizations by printing and mailing utility bills, tax notices, and related communications. We are passionate about delivering value—whether it’s a simple print job or a complex mailing project, we understand our customers’ needs and strive to exceed expectations.
Who We’re Looking For
We’re seeking a Print & Mail Team Lead to join our growing team. The ideal candidate is tech-savvy, adaptable, customer-focused, and committed to continuous improvement. You’ll thrive in this role if you:
- Approach challenges with a “yes” mindset.
- Navigate shifting priorities and tight deadlines with ease—and a positive attitude.
- Ask thoughtful questions and challenge the status quo.
- Have a keen eye for detail and accuracy.
- Are driven to meet goals while maintaining high quality.
- Communicate clearly and professionally, both in writing and over the phone.
- Are comfortable with digital tools and systems (bonus if you understand basic coding concepts).
Why You’ll Love Working Here
At Harris Print and Mail, work is more than a job—it’s a journey. We empower our team to grow, innovate, and push boundaries. Whether you’re on the production floor or in a strategy meeting, you’ll be part of a culture that values curiosity, collaboration, and continuous learning.
What You’ll Do
- Lead and support a 4-person onsite team, managing daily operations and task delegation.
- Ensure production schedules are met and proactively resolve issues that may impact timelines.
- Oversee equipment and workspace efficiency; troubleshoot printer issues and coordinate repairs.
- Maintain adequate inventory levels and manage supply needs.
- Serve as the onsite point of contact for customer issues and contract compliance.
- Resolve customer service incidents and vendor performance concerns with professionalism.
- Identify and document process improvements and cost-saving opportunities.
- Work with Coordinator to provide information to finance team
- Collaborate with the VP of Professional Services to meet forecast, profitability, and growth targets.
- Hire, train, and evaluate team members; foster a culture of accountability and development.
- Partner with Sales and Marketing to support planning and outreach efforts.
- Step in as a production operator when needed to support the team.
What You Bring
- Required:
- Strong aptitude for learning software and digital tools.
- Proven ability to manage schedules, inventory, and equipment.
- Excellent communication and problem-solving skills.
- Commitment to continuous improvement and operational excellence.
- Preferred:
- Experience leading teams in a production or operations environment.
- Experience and interest in AI usage
- Familiarity with print production workflows
- Experience with USPS bulk mail processing and compliance.
- Understanding of coding concepts (e.g., HTML, JavaScript).
Physical Requirements
- Ability to occasionally push, pull, or lift up to 60 lbs.
- Ability to stand, stoop, or bend during the workday.
About Harris Computer:
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
- We empower our employees to make a difference
- We have an award-winning culture
- We offer opportunity to learn
- We are financially strong and we are owned by the largest software company in Canada (CSI)
- We have fun!
Follow us on social media to learn more about our company values, culture and initiatives!
- Instagram: @weareharris
- LinkedIn: Harris Computer