What are the responsibilities and job description for the Account Follow-Up Representative I position at Harris Computer and Careers?
Account Follow-Up Representative
As an Account Follow-Up Representative, you'll help resolve unpaid insurance claims for hospital patients. This involves learning different hospital systems, researching claims, and ensuring accounts are settled quickly and efficiently.
Your Daily Work:
- Follow up on unpaid hospital patient accounts with insurance companies. This includes checking payment status, rebilling, adjusting financial classes, and documenting all steps taken.
- Manage 30-40 patient accounts daily for your assigned insurance providers.
- Address denied claims and zero-payment reports within 48 hours.
- Talk with insurance companies to get outstanding balances paid.
- Research unpaid accounts and guide them through the correct process.
- Document your findings and next steps clearly.
- Suggest account adjustments based on guidelines.
- Help with team projects to meet client agreements.
- Work with other teams to solve project issues.
- Manage your time well and prioritize tasks.
- Complete required training on time.
- Follow quality and regulatory standards.
Administrative Tasks:
- Submit your work hours accurately and on time.
- Keep up-to-date on insurance rules and collection laws.
- Learn about the industry through training and self-study.
- Attend team meetings.
- Respond promptly to messages from patients, agencies, and facilities.
- Follow all HIPAA privacy and security rules.
- Uphold company policies and procedures.
Skills & Experience We're Looking For:
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Skills:
- Comfortable using computers, including Excel, Word, email, and databases.
- Good with phone calls (inbound and outbound).
- Able to handle patient health information (PHI) confidentially.
- Good at math.
- Excellent communication, judgment, and problem-solving skills.
- Detail-oriented, organized, and able to manage multiple tasks.
- Can focus for long periods.
- Works well alone and with a team.
- Builds positive relationships with colleagues and clients.
- Flexible, positive, and professional, even under pressure.
- Learns new systems quickly.
- Understands instructions well.
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Training & Experience:
- High school diploma or equivalent.
- At least 1 year of related experience, or a recent graduate of a Medical Billing and Coding program.
- Able to follow directions and work independently.
- Handles pressure well and maintains a customer-focused approach.
Other Requirements:
- Reliable high-speed internet (at least 300 Mbps download speed) with unlimited data.
- A smartphone for security (Multi-Factor Authentication).
Please Note: This description covers the main duties. Your responsibilities may change over time.