What are the responsibilities and job description for the Hotel General Manager position at Harmony Hospitality?
About us
A GM certificate is required. We prefer Hilton, Marriott or IHG certification.
We are professional and agile. Our work environment includes:
- Modern office setting
Responsibilities:
- Oversee the daily operations of the hotel, including front desk, guest relations, and night audit
- Ensure excellent customer service and guest satisfaction
- Manage and train hotel staff to provide exceptional service
- Handle guest complaints and resolve any issues that may arise
- Monitor and maintain hotel cleanliness and appearance
- Implement and enforce hotel policies and procedures
- Coordinate with other departments to ensure smooth operations
Skills:
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Knowledge of phone etiquette and phone systems
- Proficient in computer systems and hotel management software
This is a challenging yet rewarding position that requires strong leadership, excellent communication skills, and the ability to provide exceptional customer service. If you are a motivated individual with a passion for hospitality, we would love to hear from you.
Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.
Job Type: Full-time
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person