What are the responsibilities and job description for the Front Desk Supervisor position at HARMONY HOSPITALITY INC?
SUMMARY
The Front Office Supervisor is responsible for:
- Supervises all front office personnel and the hotel’s Front Office activities in the absence of the Front Office manger.
- Maintains operating and administrative efficiencies in daily processes, avoiding distractions for upper management during project oriented periods.
JOB RESPONSIBILITIES
The Front Office Supervisor’s primary responsibilities will include:
- Assumes Front Office Manager responsibilities in their absence.
- Reviews Front Desk Shift Log for any entries and takes appropriate action to resolve issues.
- Assist in working as a guest service agent on a needed basis.
- Supervises the taking of a thirty minute lunch break of an employee working eight hour shift.
- Completes previous day’s bank deposit.
- Reviews prior days audit pack for accuracy.
- Prepares a Weekly walk-in Analysis Report on a weekly basis.
- Completes petty cash on a weekly basis.
- Handles any guest concerns.
- Ensures that all marquee’ scripts are provided once a month for review by the Front Office Manager and Director of Operations.
- Complete daily payroll.
- Review the access and excel reports daily for accuracy.
- Maintain goals set to meet and not exceed budget.
- Ensure that all areas are neat and organized.