Assistant Front Desk Supervisor

Tidewater Physicians for Women - Assistant Front Desk Supervisor

Tidewater Physicians for Women is a division of Mid-Atlantic Women’s Care with offices in Virginia Beach and Norfolk, Virginia. Women of all ages from young teens to women past menopause, can access compassionate and individualized care at Tidewater Physicians for Women. Our practice takes comprehensive care to a higher level with a large team of experienced and qualified physicians, nurse practitioners, and two licensed counselors. We believe in a commitment to open communication, hard work, and demonstrating the highest ethical standards by treating everyone with fairness, honesty, and respect, and by conducting our business with the highest level of integrity. Our number one goal is to provide excellent healthcare and to deliver the highest level of client-focused service.

Locations:

• Norfolk, VA.
• Virginia Beach, VA.
• Must be able to travel to both locations.
  
  

Schedule:

• Full Time.
• Monday - Friday.
• 8:00 A.M. - 5:00 P.M.
  
  

Requirements To Be an Assistant Front Desk Supervisor at Tidewater Physicians for Women:

• Demonstrates strong leadership skills with the ability to effectively manage and support a team of 9 staff members.
• Ability to delegate responsibilities, monitor performance, and ensure daily operational efficiency.
• Communicates clearly, professionally, and respectfully with physicians, providers, staff, and patients.
• Provides guidance, coaching, and feedback to team members to promote growth and accountability.
• Demonstrates problem-solving skills and the ability to address conflicts or workflow issues in a timely manner.
• Maintains a high level of organization while overseeing schedules, coverage, and task completion.
• Leads by example, adaptable to change. able to multi-task and prioritize assignments.
• Supports onboarding and training of new employees and assists with ongoing staff development.
  
  

What We Offer You:

• Paid Time Off accrued throughout the year, increasing with years of service.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible Spending Account (FSA).
• Health Spending Account (HSA).
• Short-Term Disability Insurance (STD).
• Long-Term Disability Insurance (LTD).
• Basic Life Insurance provided by the company for full time employees.
• Voluntary Employee Life Insurance.
• 401(K) with profit sharing and safe harbor contributions by the company.
• Company Observed Paid Holidays.
• There are many more you will learn about in your interview!
  
  

New employees are eligible for benefits on the first of the month following and/or coinciding with 30 days of full-time employment.

Responsibilities:

In addition to front desk and patient-facing duties, this role provides day-to-day support to the reception team and assists with coordination of daily workflows, including helping guide a team of nine staff members across both locations. Responsibilities include offering guidance as needed, assisting with training of new employees, helping ensure appropriate coverage, and supporting consistent adherence to practice policies and procedures. This position serves as a resource for staff questions, helps address workflow issues as they arise, and works collaboratively with providers and leadership to maintain a positive, efficient, and patient-centered front office environment.

Duties And Responsibilities:

• Work closely with the Supervisor to support receptionist team
• Training new staff members
• Maintains patient confidentiality.
• Review Athena task bucket.
• Fax patient documents to Athena and verify forms have been downloaded to patient’s chart.
• Maintain work area to ensure healthy organized work environment.
• Monitor and respond to voicemails.
• Monitor and respond to patient cases.
• Validate patient demographics at the time of check-in.
• Collects co-payments and other applicable payments before appointments.
• Participates in the insurance verification process and assists with billing as needed.
• Maintain reception area and lobby area in a neat, orderly, and clean condition at all times.
• Interact with patients and visitors in a positive, pleasant, and professional manner.
• Answer incoming calls, schedule appointments, and direct to appropriate person and/or departments.
• Obtain necessary signatures and forms based on appointment type.
• Schedule follow up visits for patients.
• Schedule appointments.
• Other duties as assigned.
  
  

Job Type: Full-time.

Salary: From $15.50 per hour.

Benefits:

• 401(k).
• Dental insurance.
• Disability insurance.
• Employee assistance program.
• Flexible spending account.
• Health insurance.
• Health savings account.
• Life insurance.
• Paid time off.
• Retirement plan.
• Vision insurance.
  
  

Schedule:

• 8 hour shift.
• Monday to Friday.
• No weekends.
  
  

COVID-19 Considerations:

To keep our staff safe, we provide and require: surgical masks, eye protection, hand sanitizer & contact tracing logged daily. Disinfectant supplies are also provided.

Education:

• High school or equivalent (Preferred).
  
  

Experience:

• Supervisory/Team Lead Experience. (Required)
• Medical Receptionist Experience. (Required)
  
  

Work Location: In person.