What are the responsibilities and job description for the Associate Rider Experience position at Harley-Davidson Motor Company?
Auto req ID: 50816
Title: Associate Rider Experience
Job Function: Marketing
Location: MUSEUM
Workplace Category:Onsite
Company: Harley-Davidson Motor Company
Full or Part-Time: Part Time
Shift: SHIFT1
A walk through the Harley-Davidson Museum is a walk through the history of America. With an unrivaled collection of Harley-Davidson® motorcycles and memorabilia, a 20-acre, park-like campus, and a calendar full of activities, the H-D Museum is one of Milwaukee, WI’s top tourist destinations for visitors from around the globe. Join the H-D Museum as a Associate Rider Experience and help create an experience that will stay with visitors for a lifetime.
Job Summary
The Riding Experiences Associate (REA) is the first point of contact for Museum guests and will be responsible for providing world-class riding experiences, hospitality, and a positive, enjoyable learning experience for all guests. The REA role is an integral part of our Museum team, responsible for supporting the Motorcycle Demo & JumpStart Program operations. REAs are responsible for welcoming all Museum guests, demo registration through a Global Lead App system, explaining a demo route, educating guests about new products and services, maintaining the motorcycle fleet and equipment, safety checks, teaching guests how to ride through a JumpStart dyno and set up and tear-down of all operations. As a customer service / hospitality representative focusing on riding experiences REAs provide guests with information to enjoy their on-campus experience.
Job Responsibilities
Support the execution of on campus events and riding experiences (Motorcycle Demos, JumpStart, Rentals) by managing a demo fleet and equipment
Make sure all activities are run safely and follow HEAP training guidelines
Represent the Harley-Davidson Brand by interacting with customers and enthusiasts
Educate visitors about new products, vehicles models, and parts and accessories
Run the H-D Global Lead App (GLA) Lead Generation and Liability Waiver System
Education Requirements
High School Diploma or Equivalent Required
Experience Requirements
Must be 21 years or older
Must have a motorcycle endorsement / license with motorcycle riding experience and be able to ride H-D Company Owned Vehicles (motorcycles)
Minimum Of 4 Years Of Related Experience
Two years of previous experience in a guest service or hospitality capacity
A true team spirit and passion for the brand who thrives on working as a part of an enthusiastic and energetic team, inspiring others, demonstrating collaborative approaches to achieving results, encouraging the inputs and ideas of others and understands the importance of positive, active listening
Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.
We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here.
Applicants must be currently authorized to work in the United States.
Direct Reports: No
Travel Required: 0 - 10%
Pay Range: $20.00
Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer
Relocation: This position is not eligible for relocation assistance
Title: Associate Rider Experience
Job Function: Marketing
Location: MUSEUM
Workplace Category:Onsite
Company: Harley-Davidson Motor Company
Full or Part-Time: Part Time
Shift: SHIFT1
A walk through the Harley-Davidson Museum is a walk through the history of America. With an unrivaled collection of Harley-Davidson® motorcycles and memorabilia, a 20-acre, park-like campus, and a calendar full of activities, the H-D Museum is one of Milwaukee, WI’s top tourist destinations for visitors from around the globe. Join the H-D Museum as a Associate Rider Experience and help create an experience that will stay with visitors for a lifetime.
Job Summary
The Riding Experiences Associate (REA) is the first point of contact for Museum guests and will be responsible for providing world-class riding experiences, hospitality, and a positive, enjoyable learning experience for all guests. The REA role is an integral part of our Museum team, responsible for supporting the Motorcycle Demo & JumpStart Program operations. REAs are responsible for welcoming all Museum guests, demo registration through a Global Lead App system, explaining a demo route, educating guests about new products and services, maintaining the motorcycle fleet and equipment, safety checks, teaching guests how to ride through a JumpStart dyno and set up and tear-down of all operations. As a customer service / hospitality representative focusing on riding experiences REAs provide guests with information to enjoy their on-campus experience.
Job Responsibilities
Support the execution of on campus events and riding experiences (Motorcycle Demos, JumpStart, Rentals) by managing a demo fleet and equipment
Make sure all activities are run safely and follow HEAP training guidelines
Represent the Harley-Davidson Brand by interacting with customers and enthusiasts
Educate visitors about new products, vehicles models, and parts and accessories
Run the H-D Global Lead App (GLA) Lead Generation and Liability Waiver System
Education Requirements
High School Diploma or Equivalent Required
Experience Requirements
Must be 21 years or older
Must have a motorcycle endorsement / license with motorcycle riding experience and be able to ride H-D Company Owned Vehicles (motorcycles)
Minimum Of 4 Years Of Related Experience
Two years of previous experience in a guest service or hospitality capacity
A true team spirit and passion for the brand who thrives on working as a part of an enthusiastic and energetic team, inspiring others, demonstrating collaborative approaches to achieving results, encouraging the inputs and ideas of others and understands the importance of positive, active listening
Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.
We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here.
Applicants must be currently authorized to work in the United States.
Direct Reports: No
Travel Required: 0 - 10%
Pay Range: $20.00
Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer
Relocation: This position is not eligible for relocation assistance
Salary : $20