What are the responsibilities and job description for the SME-level Program Manager position at Harkcon?
*** This position is contingent upon contract award.***
***We anticipate a summer 2026 start.***
***If you are selected, we will issue a contingent offer and letter of intent, and your resume will be used in our proposal.***
Harkcon is seeking a senior Subject Matter Expert Program Manager to lead a high-visibility Business Process Improvement and Management Support Services program supporting the USCIS. This role will drive enterprise business process improvement, Agile adoption, and data-driven management to help reduce backlogs, modernize operations, and improve customer experience. You will be the primary interface with leadership, responsible for overall program direction, delivery, and stakeholder engagement.
Key Responsibilities
- Provide overall program leadership across divisions for business process improvement, Agile implementation, data analytics, and strategic communications.
- Lead cross‑functional teams (program/project managers, BAs, data analysts, change managers, and communications specialists) to deliver integrated solutions.
- Oversee Agile adoption and governance, including roles, responsibilities, success criteria, and governance artifacts (charters, RACIs, gate reviews).
- Facilitate executive and business/IT implementation support, including strategic planning, portfolio roadmaps, and risk management.
- Ensure policy and operational alignment across divisions, directorates and external partners (e.g., SSA, DOL, DOS, state agencies) through regular coordination forums.
- Oversee development of KPIs, dashboards, and performance reports to support data-driven decision making and transparency.
- Support operational readiness and change management for major process and technology deployments, including readiness plans and post‑deployment reviews.
- Brief executives on program status, risks, mitigation strategies, and outcomes; prepare high-quality presentations and decision papers.
- Ensure contract performance meets quality, timeliness, efficiency, and compliance standards.
Required Qualifications
- Education: Bachelor's degree in Business Administration, Public Administration, Information Technology, or related field. Master's degree preferred.
- Experience:
- Minimum 10 years of progressive experience in program and project management.
- At least 5 years managing large‑scale, complex federal programs or initiatives.
- Certifications:
- Project Management Professional (PMP), Program Management Professional (PgMP), or equivalent – required.
- Agile or SAFe certification – preferred.
- Skills/Competencies:
- Demonstrated ability to lead cross‑functional teams and manage competing priorities in a complex federal environment.
- Experience with Agile methodologies, program planning, risk management, and performance reporting.
- Strong executive‑level communication and stakeholder engagement skills (written, verbal, and briefing).
- Clearance:
- Ability to obtain and maintain DHS public trust suitability
Preferred Experience
- Direct experience supporting DHS or closely related immigration/identity missions.
- Experience delivering business process improvement, Agile governance, and analytics support to federal clients.
- Familiarity with Section 508, change management, and strategic communications in a federal context.
This position is anticipated to be a hybrid work arrangement with some time spend working remotely and some time spent at the client site in Camp Springs, MD.
Harkcon, Inc. is an is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age