What are the responsibilities and job description for the Front Desk Administrative position at Harbour Dental Care?
Dental Administrative Coordinator
Position Summary
We are seeking a friendly, organized, and motivated Dental Administrative Coordinator to join our dental team. The Administrative Coordinator plays a key role in helping patients understand their recommended treatment, navigate financial and insurance options, and feel confident moving forward with their dental care.
The ideal candidate is an excellent communicator who is comfortable discussing treatment plans and fees, building relationships with patients, coordinating appointments, and working closely with dentists and the clinical team.
Key Responsibilities
- Welcome and build strong relationships with patients throughout their treatment journey.
- Review and explain dentist-recommended treatment plans in a clear, compassionate, and professional manner.
- Discuss treatment costs, insurance benefits, financing options, and payment arrangements with patients.
- Help patients understand the importance and benefits of completing recommended treatment.
- Coordinate treatment appointments and follow up with patients who have unscheduled or incomplete treatment.
- Work closely with dentists, hygienists, dental assistants, and front-office staff to ensure a smooth patient experience.
- Verify insurance benefits and assist patients in understanding their estimated out-of-pocket costs.
- Present treatment plans and financial options accurately and confidently.
- Follow up with patients by phone, text, or email regarding treatment decisions, appointments, and outstanding plans.
- Maintain accurate patient records and documentation.
- Assist with scheduling to maximize provider productivity and practice efficiency.
- Handle patient questions and concerns with professionalism and empathy.
- Maintain patient confidentiality and comply with HIPAA and practice policies.
- Contribute to a positive, team-oriented office environment.
- Support practice goals related to patient care, treatment acceptance, scheduling, and overall patient satisfaction.
Qualifications
- Previous dental office experience preferred.
- Experience in treatment coordination, dental insurance, scheduling, or patient financial discussions is a plus.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer-service skills.
- Comfortable discussing treatment recommendations and financial arrangements.
- Highly organized and detail-oriented.
- Ability to multitask and prioritize in a fast-paced dental office.
- Professional, positive, and compassionate demeanor.
- Comfortable using dental practice management software and standard computer applications.
- Ability to work effectively as part of a team.
Preferred Experience
- 1–3 years of dental treatment coordination or dental front-office experience.
- Knowledge of dental terminology, insurance, and common dental procedures.
- Experience presenting comprehensive treatment plans.
- Experience with treatment follow-up and increasing scheduled/accepted treatment.
What We Offer
- Competitive compensation
- Paid time off
- Dental and/or medical benefits
- Retirement plan options
- Employee dental benefits
- Continuing education opportunities
- Supportive, team-focused work environment
- Opportunities for professional growth
Schedule
Full-time position. Schedule may include weekdays and occasional extended hours depending on practice needs.
Salary : $18 - $24