What are the responsibilities and job description for the Customer Assistant - AT&T position at Harborline Group?
Harborline Group is an enrollment and development firm that needs a Customer Assistant - AT&T to modernize the connectivity through AT&T Fiber. The Customer Assistant - AT&T will support promoting initiatives by explaining AT&T products to customers. By providing guidance, you ensure that every enrollment meets our standards of accuracy and service.
As a Customer Assistant - AT&T, you will help customers compare AT&T Fiber plans, organize account activity, and support enrollment steps. The Customer Assistant will also learn how to have productive account conversations that identify customer needs.
Responsibilities of the Customer Assistant - AT&T
- Engage customers in conversations about their current AT&T account set up, assisting with any necessary help.
- Provide recommendations based on customer needs, ensuring they select a plan that maximizes their satisfaction and supports promotion goals.
- Assist with the enrollment process, guiding customers through enrollment and ensuring they feel confident in their decision to upgrade to AT&T Fiber.
- Work closely with the team to meet objectives, contributing to the success of the AT&T Fiber campaign through collaborative efforts.
- Create a positive customer experience that builds loyalty and encourages repeat enrollment referrals.
Qualifications of the Customer Assistant - AT&T
- A high school diploma or GED is preferred.
- Self-driven with a consistent focus on improving customer service and satisfaction.
- Strong work ethic with the ability to stay engaged.
- Eager to develop long-term skills in enrollment engagement, customer service, and account growth.
Pay: $48,000.00 - $58,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $48,000 - $58,000