E-Commerce Fulfillment Manager

Travel Requirement: be available for 50% travel between Los Angeles and Dallas on a regular basis

Job Summary

• We are seeking an experienced E-Commerce Fulfillment Manager with solid 3PL (Third-Party Logistics) background to lead our fulfillment team end-to-end. This role focuses on on-site warehouse operations, delivery & last-mile distribution management, rather than pure coordination or customer support work. You will be fully responsible for overseeing daily fulfillment execution, warehouse layout & slotting design, inventory management, and managing partnerships with parcel courier and trucking carriers.

Key Responsibilities

1. Lead and manage the fulfillment team to ensure smooth daily warehouse operations, goods handover, order fulfillment and final delivery.
2. Oversee full-cycle e-commerce fulfillment processes, including warehouse outbound, distribution, last-mile delivery and on-time order completion.
3. Design and optimize warehouse slotting and layout for maximum operational efficiency; manage inbound & outbound workflows of the warehouse.
4. Take charge of end-to-end inventory management and real-time dynamic inventory monitoring, ensure inventory accuracy and normal stock turnover.
5. Manage and maintain relationships with all carriers, including small parcel courier services and trucking fleets; conduct daily communication, performance tracking and operational coordination.
6. Monitor fulfillment KPIs, optimize operational workflows, improve delivery efficiency and ensure service quality.
7. Resolve operational and delivery issues in a timely manner, and implement improvement plans continuously.
8. Comply with local logistics regulations and internal operational SOPs, ensure standardized team management.

Requirements

1. Proven working experience in 3PL industry, with hands-on experience in warehouse operation, order fulfillment and physical delivery management.
2. Solid experience in leading and managing fulfillment teams independently; candidates with only fulfillment coordination or customer service experience are not applicable.
3. In-depth knowledge and practical experience in managing and collaborating with small parcel courier providers and trucking carriers.
4. Professional expertise in warehouse slotting & layout design, inbound/outbound operation, as well as inventory management and dynamic inventory monitoring.
5. Familiar with US local e-commerce logistics, last-mile delivery and distribution business models.
6. Able to accept 50% regular travel between Los Angeles and Dallas.
7. Strong problem-solving skills, communication skills and cross-team coordination ability.
8. Good command of English for daily business and carrier communication.