Patient Advocate (MA)

Key Responsibilities:

• Serve as the primary point of contact for patients needing assistance navigating healthcare services.
• Respond to and triage incoming patient calls related to clinical concerns, medication refills, appointment requests, or general questions.
• Coordinate appointment scheduling and follow-up care in collaboration with front desk and nursing staff.
• Assist with processing medication refills in accordance with standing orders and provider direction.
• Communicate lab and test results to patients, ensuring understanding and next steps as directed by the provider.
• Support providers with pre-visit planning, post-visit coordination, and care gap closure efforts.
• Assist in identifying patient barriers to care and connect patients with appropriate internal services (e.g., behavioral health, case management) or external resources (e.g., food, housing, transportation).
• Document all patient interactions and interventions in the electronic health record (EHR) timely and accurately.
• Participate in care team huddles and interdisciplinary case reviews.
• Provide culturally competent and linguistically appropriate care; bilingual skills in Spanish/English are highly preferred.
• Maintain patient confidentiality and adhere to HIPAA regulations at all times.
• Other duties as assigned to support patients and clinic operations.
• Provide direct patient care in clinics as needed