What are the responsibilities and job description for the Customer Service Specialist position at Happi Health?
Responsibilities
- Greet patients and visitors warmly, ensuring a positive first impression of the practice.
- Manage patient check-in and check-out processes, including scheduling appointments and confirming patient information.
- Maintain accurate medical records and ensure compliance with privacy regulations.
- Utilize electronic health record systems such as Athena nor efficient data management.
- Address patient inquiries regarding services, procedures, and office policies.
- Verify insurance eligibility
- Take copays from patients
- Schedule patient appointments
- Answer multi-line phone
- Create patient charts