What are the responsibilities and job description for the FRONT END MANAGER position at HANSENS IGA INC?
Job Description
The Front-End Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Front-End Manager is to maintain the operations of the front end, including daily task management and resolving customer complaints. The Front-End Manager must demonstrate accountability, accuracy and ability to delegate tasks to the team.
Duties & Responsibilities
- Serve customers while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
- Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
- Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists
- Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise
- Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash
- Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise
- Scheduling break/mealtimes to ensure coverage throughout the day
- Assist with accurately and efficiently checking out customer orders
- Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found
- Assist with store promotional sales events as needed
- Assist with the training and mentoring of new associates at the Customer Service Desk
- Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
- Assist with all other Customer Service duties as needed
Required Qualifications
- Must be a minimum of 18 years of age due to handling wine and spirits
- Prior experience in customer service, cash handling and leadership experience is required
- Ability to provide clear direction and delegate responsibilities to a team
- Ability to quickly adapt to changing conditions, priorities and circumstances
- Ability to maintain composure, meet deadlines and work effectively under pressure
- Ability to work effectively in a fast-paced environment
- Excellent communication, organizational and planning skills
- Ability to make independent decisions regarding department needs and priorities
- Strong verbal and written communication skills
- Strong sense of urgency, time management, prioritization and multitasking skills
- Strong computer skills, working knowledge in Microsoft Office product suite
- Excellent attention to detail
- Excellent problem-solving and conflict resolution skills
- Exceptional customer service skills
- Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
- Ability to stand, walk, lift, bend, push/pull for extended periods of time
- Ability to lift to 50 pounds