Store Manager

The Store Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Store Manager is to oversee production, profit/sales, associates, customer satisfaction and standards for the entire store. In addition, the Store Manager

plays a critical role in ensuring goals and metrics are consistently met throughout each department. As a part of the Hansen’s IGA Market leadership team, the Store Manger must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Duties & Responsibilities

General Management

• Serve customers throughout the store while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints 
• Attend store-level management and safety and sanitation meetings 
• Participate in additional training and leadership activities as directed 
• Assist with store promotional sales events as needed
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other store duties as needed

Store Conditions

• Responsible for the opening and closing duties of the store
• Connect daily with each department to review daily schedule, department conditions and where assistance may be needed; providing hands-on assistance as needed
• Oversee back room and coolers to ensure product is organized and properly stored
• Ensure that each department is always full and fresh with the best quality products
• Maintain department conditions, ensuring shelves are stocked, product is rotated, and the store is clean and well organized
• Confirm each department completes daily reports (purchasing, sanitation and inventory)
• Collaborate with Assistant Store Manager to project store needs for the next day
• Create attractive department displays and end caps based on specific sales for the week
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

Financial

• Confirm each department is meeting daily, weekly and monthly goals, including, but not limited to, ABS, labor budget, sales and promotions
• Approve each departments schedules to ensure that we are providing customers with the best shopping experience while obtaining expected budgets
• Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques
• Review monthly Profit and Loss statements to ensure the store is running efficiently and on budget. Make any appropriate changes if needed, to ensure goals are met

People Management 

• Manage all areas of the store, consistently leading by example and applying effective management techniques
• Participate in interview process for new associates for all departments, including extending offers
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
• Approve department schedules based on labor budget
• Review payroll and correct discrepancies prior to submittal
• Communicate with Operations and Human Resources regarding department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
• Assist with training and mentoring Managers in Training as needed

Required Qualifications

• Must be a minimum of 18 years of age due to required operation of store equipment
• Prior experience with perishable and non-perishable food items, preferably in a grocery setting, as well as leadership experience is required
• Current certification for ServSafe and Liquor License (Company will compensate, if needed)
• Ability to successfully lead, coach, train, develop and motivate a team
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Strong understanding of department financials and the ability to manage budgets to meet financial goals
• Strong knowledge of local and state health, sanitation and safety regulations
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure
• Ability to work effectively in a fast-paced environment
• Excellent communication, organizational and planning skills
• Ability to make independent decisions regarding department needs and priorities
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Strong computer skills, working knowledge in Microsoft Office product suite and Google Products
• Excellent attention to detail
• Excellent problem-solving and conflict resolution skills
• Exceptional customer service skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds