DELI MANAGER

Job Description

We’re looking for a motivated, friendly, and detail-oriented leader to oversee the daily operations of our bakery and deli department. As the Deli Manager, you will play a critical role in achieving departmental goals related to sales, profitability, food quality, safety, and customer satisfaction. This role is also responsible for developing a high-performing team, managing product preparation and inventory, and maintaining a clean, safe, and organized environment.

Duties & Responsibilities

Leadership & Team Management

• Lead, train, and develop a team of bakery and deli associates in line with company standards.
• Delegate tasks effectively to ensure smooth department operations.
• Create and manage weekly staff schedules within budgeted labor guidelines.
• Enforce company policies and foster a positive team environment.

Operations & Inventory Management

• Order deli products based on sales trends, customer demand, and promotional schedules.
• Manage vendor relationships, including product quality and credit processing.
• Analyze sales data, waste reports, and seasonal trends to adjust production plans.
• Ensure accurate labeling, stock rotation, and compliance with food safety standards.
• Maintain clean, organized displays to maximize visual appeal and freshness.

Customer Service

• Provide friendly, prompt service and assist customers with deli selections.
• Handle customer concerns and resolve issues professionally and efficiently.
• Take and fulfill custom orders accurately and on time.

Food Preparation & Production

• Oversee the preparation of sandwiches, salads, platters, and other deli goods.
• Safely operate deli equipment including slicers, scales, and mixers.
• Ensure all food handling and sanitation practices meet health department regulations

Required Qualifications

• At least 18 years of age.
• Prior supervisory or management experience required (preferably in a food retail or deli/bakery environment).
• Strong leadership and team-building skills.
• Excellent communication and customer service abilities.
• Proficiency in basic computer applications (email, Excel, scheduling software).
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Comfortable using measuring tools and maintaining portion accuracy.
• Able to lift 20 lbs regularly and up to 40 lbs occasionally.
• Comfortable standing for extended periods and performing physical tasks.
• Able to read, write, and perform basic math functions.

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Work Conditions

• Work is performed in the deli, bakery, and backroom areas, including cold storage and prep kitchens.
• Exposure to varying temperatures and kitchen equipment.
• Frequent interaction with customers and team members.
• Physical tasks include lifting, reaching, stocking, and standing for extended periods.