PRICING/SERVICE DESK ASSOCIATE

The Pricing/Service Desk Associate at Hansen’s IGA Market is responsible for ensuring accurate pricing across all departments in the store while embodying the company's customer-oriented culture. This role involves maintaining communication with the Support Office Pricing Team regarding price changes and sales, as well as providing exceptional service to customers. The Pricing Coordinator plays a key role in enhancing the shopping experience by ensuring that pricing is clear, accurate, and reflective of promotions.

Duties & Responsibilities

• Serve customers throughout the store while modeling Hansen’s IGA Market culture and providing 'best in class customer service.
• Create in-store signage, sale tags, and price tags for all departments throughout the store.
• Discard old price tags and verify changes each week to ensure accuracy.
• Maintain consistent daily email communication with Support Office Pricing Team to discuss price changes and verification.
• Conduct daily walk-throughs of the store to confirm accurate prices in each department.
• Assist with creating UPC codes for perishable items.
• Assist with creating specialty signage for sale items and promotional events as needed.
• Assist with the training and mentoring of new Pricing Managers.
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures.
• Pass all internal/external audits.
• Protect Hansen’s IGA Market brand reputation through accurate retail signage and reflect all promotional pricing on a timely basis.
• Assist with all other store duties as needed.

Assist with Front-End Duties & Responsibilities

• Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists 
• Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise 
• Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash
• Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise 
• Scheduling break/mealtimes to ensure coverage throughout the day
• Assist with accurately and efficiently checking out customer orders 
• Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found
• Assist with store promotional sales events as needed
• Assist with the training and mentoring of new associates at the Customer Service Desk 

Required Qualifications

• Must be a minimum of 18 years of age due to required operation of store equipment.
• Prior experience in a grocery setting is preferred.
• Proficient computer skills, including data entry and spreadsheets.
• Strong attention to detail.
• Eagerness to interact with customers.
• Strong sense of team - ability to anticipate the needs of the team.
• Ability to work at a fast pace and efficiently.
• Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision.
• Excellent time management, prioritization, and organization skills.
• Ability to work well with others and be an effective team member.
• Ability to stand, walk, lift, bend, push/pull for extended periods of time.
• Ability to lift up to 50 pounds.
• Availability to work weekends
• Helps customers locate products throughout the store.
• Assists in other duties as assigned.
• Ability to deliver friendly, courteous, prompt customer service.
• Ability to interpret and follow instructions.