PRICING/SERVICE DESK ASSOCIATE

Job Description

The Pricing Coordinator at Hansen’s IGA Market is responsible for ensuring accurate pricing across all departments in the store while embodying the company's customer-oriented culture. This role involves maintaining communication with the Support Office Pricing Team regarding price changes and sales, as well as providing exceptional service to customers. The Pricing Coordinator plays a key role in enhancing the shopping experience by ensuring that pricing is clear, accurate, and reflective of promotions.

Duties & Responsibilities

• Serve customers throughout the store while modeling Hansen’s IGA Market culture and providing 'best in class customer service.
• Create in-store signage, sale tags, and price tags for all departments throughout the store.
• Discard old price tags and verify changes each week to ensure accuracy.
• Maintain consistent daily email communication with Support Office Pricing Team to discuss price changes and verification.
• Conduct daily walk-throughs of the store to confirm accurate prices in each department.
• Assist with creating UPC codes for perishable items.
• Assist with creating specialty signage for sale items and promotional events as needed.
• Assist with the training and mentoring of new Pricing Managers.
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures.
• Pass all internal/external audits.
• Protect Hansen’s IGA Market brand reputation through accurate retail signage and reflect all promotional pricing on a timely basis.
• Assists with bagging groceries.
• Carrying groceries or taking customer carts to the parking lot and unloading groceries into customer vehicles.
• Restocks bags.
• Retrieves shopping carts from the parking lot.
• Assists in cleaning duties as assigned.
• Assist with all other store duties as needed.

Required Qualifications

• Must be a minimum of 18 years of age due to required operation of store equipment.
• Prior experience in a grocery setting is preferred.
• Proficient computer skills, including data entry and spreadsheets.
• Strong attention to detail.
• Eagerness to interact with customers.
• Strong sense of team - ability to anticipate the needs of the team.
• Ability to work at a fast pace and efficiently.
• Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision.
• Ability to work well with others and be an effective team member.
• Excellent time management, prioritization, and organization skills.
• Ability to stand, walk, lift, bend, push/pull for extended periods of time.
• Ability to lift up to 50 pounds.

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  Work Conditions

  Front service desk associates perform their duties primarily at the front end of the store, with exposure to various temperature changes due to outside weather conditions. Work involves repetitive arm and hand movements; frequent lifting, standing, bending, and walking; and continuous interaction with customers and fellow associates.