IT Program Delivery Coordinator

Hansell Tierney is supporting our client, a K-12 school district, in their search for an IT Program Delivery Coordinator.

Location: Hybrid - Seattle

US citizens and those authorized to work in the US are encouraged to apply.

Work sponsorship is not available at this time.

Length of Assignment – 4 months likely to extend.

Compensation - $35-50 Hourly

Additional Compensation: This position is not eligible for bonus or incentive compensation.

Benefits: Benefits available to eligible employees or consultants may include medical, dental, and vision insurance, paid sick leave, retirement savings plans, and other employer sponsored programs.

Role Overview

A large public sector education organization is seeking an experienced IT Program Delivery Coordinator to support a Student Systems & Support team responsible for enterprise student platforms.

This is a coordination-focused role (not a management position) partnering closely with IT leadership to organize operational work, release schedules, communications, and process improvements across a complex application portfolio. The role has no budget or staffing responsibilities.

The team includes Analysts, Developers, and Database Administrators supporting both vendor-managed and internally developed systems.

Systems Supported

Vendor platforms: Student information and learning management systems, assessment tools, analytics platforms, and transportation software solutions.

Internal systems: Student assignment, transportation operations, safety/security reporting, and truancy management systems.

Key Responsibilities

• Coordinate recurring operational activities including incidents, requests, releases, hotfixes, upgrades, and seasonal (start/end-of-year) processes
• Run daily stand-ups and coordinate across operational and project workstreams
• Manage operational calendars including bi-weekly releases, tri-annual upgrades, and other scheduled system changes
• Coordinate environment readiness, UAT, regression testing, defect resolution, and deployment activities
• Support change management processes and represent the team in release/change governance meetings
• Develop communication plans for system changes and service interruptions
• Translate technical updates into clear, non-technical communication for business stakeholders and leadership
• Partner with IT leadership to improve processes, SOPs, SLAs, and Tier 1 support workflows
• Support configuration and optimization of ITSM workflows and reporting tools
• Maintain operational documentation including templates, SLAs, requirements, and dashboards

Required Qualifications

• 5 years of experience coordinating IT operations, delivery, or enterprise application support
• Experience with ServiceNow or similar ITSM/work management platforms
• Experience coordinating Agile/Scrum/Kanban practices in operational or project environments
• Experience managing system releases, changes, or UAT across multiple stakeholders
• Strong communication skills, especially translating technical concepts for non-technical audiences
• Strong organization, attention to detail, and ability to manage multiple priorities independently
• Experience documenting processes, procedures, and workflows
• Bachelor’s degree or equivalent experience

Preferred Qualifications

• Experience with student information systems (PowerSchool preferred)
• Experience in K–12 education or public sector environments
• Experience with ServiceNow SPM and/or CWM modules
• Certifications such as PMP, PMI-ACP, ITIL, Lean/Six Sigma, or similar
• Background in systems administration or technical application support
• Experience with cloud applications, system migrations, or enterprise integrations
• Familiarity with IT security and compliance environments
• Experience working with external vendors and third-party providers
• Understanding of technical debt and system lifecycle management

About Hansell Tierney:

Hansell Tierney is one of the premier staffing and recruiting companies in the Pacific Northwest. Launched in 2001, we are a woman-owned business that serves and staffs Northwest organizations by doing things the right way, not just the easiest way. Hansell Tierney partners with candidates and clients to match the best candidates with interesting local opportunities. We navigate every relationship with the highest level of discretion and service while holding ourselves accountable to our promises. Our business thrives on our deep understanding of the job market and our ability to skillfully tailor our recruitment process to meet our clients’ unique needs.

This Organization Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Compensation and Benefits Disclosure

The compensation range listed above represents the expected range for this position. Actual compensation may vary based on factors including experience, skills, internal equity, and geographic location.

Benefits available to eligible employees or consultants may include medical, dental, and vision insurance, paid sick leave, retirement savings plans, paid time off, and other employer-sponsored programs.