IT Program Delivery Coordinator

Hansell Tierney is supporting our client, a K-12 school district, in their search for an IT Program Delivery Coordinator.

Location: Hybrid - Seattle

US citizens and those authorized to work in the US are encouraged to apply.

Work sponsorship is not available at this time.

Length of Assignment – 4 months likely to extend.

Compensation - $35-65 Hourly

Additional Compensation: This position is not eligible for bonus or incentive compensation.

Benefits: Benefits available to eligible employees or consultants may include medical, dental, and vision insurance, paid sick leave, retirement savings plans, and other employer sponsored programs.

Overview

Our client is seeking an experienced IT Program Delivery Coordinator to support a Student Systems & Support team within a large, complex organization. This team consists of technical professionals including Analysts, Developers, and Database Administrators responsible for enterprise-level systems.

This role partners closely with an IT Manager to ensure operational and project-based work progresses efficiently. The position focuses on day-to-day system operations, including change and configuration management, user access, and coordination across multiple technical functions. Work is managed through a digital workflow platform (e.g., ServiceNow).

This role does not include direct budget or people management responsibilities but requires strong cross-functional coordination with internal stakeholders, vendors, and external partners.

Key Responsibilities

Program & Operational Coordination

• Partner with IT leadership to coordinate schedules, resources, scope, and communications across operational and project work.
• Support prioritization and planning based on business and operational needs.
• Oversee recurring operational activities including incident and request management.
• Coordinate release schedules, upgrades, and key system events (e.g., annual cycles, system updates, etc.).
• Facilitate daily stand-ups and necessary meetings to maintain operational momentum.
• Support after-hours activities tied to critical system updates or time-sensitive processes.

Communication

• Develop and execute communication plans related to system changes and operational updates.
• Provide clear communication to both technical and non-technical stakeholders, including leadership.
• Coordinate messaging related to service interruptions or system updates.

Process Improvement

• Identify and support continuous improvement initiatives across operations.
• Assist in optimizing workflows, resource allocation, and service delivery.
• Contribute to the development and enhancement of tools and processes within the workflow platform.
• Help define service level agreements (SLAs) and operational standards.
• Drive documentation and standardization of procedures.

Collaboration & Stakeholder Engagement

• Coordinate across internal teams, business units, and external vendors.
• Represent the team in change management and cross-functional meetings.
• Support alignment between operational work and broader organizational initiatives.

Documentation

• Develop and maintain operational documentation, dashboards, workflows, and reporting tools.
• Ensure clarity and accessibility of technical and business process documentation.

Required Qualifications

• 5-8 years of experience supporting or leading IT operations for enterprise systems.
• 5 years of experience coordinating or managing IT projects.
• Background in systems administration or technical application support.
• Experience with ServiceNow (or similar platforms), including project tracking, workflows, and resource management.
• Experience working within Agile, Scrum, or Kanban environments.
• Familiarity with UAT processes, change management, and release coordination.
• Strong understanding of SDLC and operational processes.
• Proven ability to coordinate across technical teams, stakeholders, and vendors.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work independently in a fast-paced environment.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications

• Experience supporting Student Information Systems (SIS) or similar platforms.
• Background in education technology or large public-sector environments.
• Certifications such as PMP, PgMP, CSM, PMI-ACP, ITIL, or ServiceNow.
• Experience with process improvement methodologies (Lean, Six Sigma).
• Familiarity with enterprise application integrations and cloud-based systems.
• Exposure to IT security and compliance practices.

About Hansell Tierney:

Hansell Tierney is one of the premier staffing and recruiting companies in the Pacific Northwest. Launched in 2001, we are a woman-owned business that serves and staffs Northwest organizations by doing things the right way, not just the easiest way. Hansell Tierney partners with candidates and clients to match the best candidates with interesting local opportunities. We navigate every relationship with the highest level of discretion and service while holding ourselves accountable to our promises. Our business thrives on our deep understanding of the job market and our ability to skillfully tailor our recruitment process to meet our clients’ unique needs.

This Organization Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Compensation and Benefits Disclosure

The compensation range listed above represents the expected range for this position. Actual compensation may vary based on factors including experience, skills, internal equity, and geographic location.

Benefits available to eligible employees or consultants may include medical, dental, and vision insurance, paid sick leave, retirement savings plans, paid time off, and other employer-sponsored programs.