Hanna Imports Raleigh- SERVICE ADVISOR

Join Our Team as an Experienced Service Advisor!

About Company:

Founded in 2009, Hanna Imports is a family-owned and operated automotive dealership group headquartered in Raleigh, North Carolina. What began as a single-location dealership has grown into a successful, multi-store network across the state—specializing in offering high-quality pre-owned vehicles at competitive, no-haggle pricing.

At Hanna Imports, we’ve built our business on the belief that buying a car should be simple, transparent, and hassle-free. Our commitment to volume sales, efficient processes, and a carefully selected inventory has helped us become one of the most trusted independent dealerships in the Southeast.

We’re proud to operate locations in Raleigh, Sanford, and now our newest additions—Hanna Infiniti of Apex and Hanna Infiniti of Wilmington.

As we continue to grow, we remain grounded in our core values:

• Integrity in every interaction

• Efficiency in every process

• Customer satisfaction at every step

Hanna Imports is more than just a dealership—it’s a team. A team built on strong leadership, continuous innovation, and a shared commitment to delivering an exceptional experience to both our customers and our employees.

A prominent independent used car dealership is looking for a skilled Service Advisor to join our high-volume team. With a steady stream of potential customers, we are dedicated to your success and want to hear from you!

Role Overview:As a Service Advisor, you will greet customers, assess their needs, create repair orders, oversee the repair process, maintain communication with customers, and return vehicles upon completion. You'll also support fellow advisors in delivering an exceptional guest experience, adhere to our service processes, and manage service claims, ensuring timely submission of reports to the Accounting Department. Additionally, you'll coordinate with the Sales Department to address customer service needs and resolve post-sale issues.

Key Responsibilities:

• Schedule appointments and maintain an efficient, positive work environment.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and perform additional tasks to enhance their impression of the dealership.
• Provide concierge support for all owner inquiries, in person or over the phone.
• Follow up with warranty companies to ensure timely payment of service claims.
• Administer service paperwork and reports to the Accounting Department.
• Collaborate with other Service Advisors and the Sales Department to resolve customer issues.
• Perform other tasks as needed.

Qualifications:

• Prior experience in an Automotive Service Department.
• Familiarity with Dealertrack DMS is a plus.
• Organized and friendly demeanor.
• Strong time management and communication skills.
• Professional appearance and a clean driving record.
• Valid NC Driver’s License.
• Willingness to undergo a pre-employment background check and drug screening.
• Availability to work Saturdays.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Schedule:

• Monday to Friday, and every other Saturday
• 8am-6pm 

Location: In-person

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.