What are the responsibilities and job description for the Spa Manager position at Hand & Stone Massage and Facial Spa?
Pay: $55,000.00 - $70,000.00 per year
Job description:
About Us
We are a massage and facial spa in Orem, UT, focused on delivering exceptional client experiences and strong revenue growth. Our team is tight-knit, positive, and energetic—we work hard, have fun, and genuinely support each other. We’re looking for a warm, charismatic, high-energy leader to step into the role of our beloved manager who is moving on after three great years.
The Role
We need a hands-on, upbeat Spa Manager who inspires our front-desk sales team to consistently hit and exceed sales targets while keeping customer service world-class. You’ll also oversee massage therapists and estheticians from a people-management and operational standpoint. No prior spa experience required—we’ll teach you the treatments and operations. What matters most is your natural ability to energize and uplift a team in a positive, supportive environment.
What You’ll Do
- Recruit, train, and energize our front-desk sales team to achieve excellent conversion rates on memberships, gift cards, service upgrades, and retail products.
- Run lively daily/weekly sales huddles, set inspiring targets, track performance, and coach with positivity and genuine support.
- Lead by example with infectious energy, warmth, and a “whatever it takes” attitude to close sales and delight every guest.
- Manage scheduling, performance reviews, and professional development for the entire team.
- Ensure smooth daily operations and an impeccable guest experience from check-in to check-out.
- Hit or exceed revenue goals, average ticket, rebooking rates, and retail attachment percentages.
- Handle guest concerns quickly and turn them into loyal, raving fans.
What You Bring
- Proven sales management experience (retail, fitness, hospitality, med-spa, or any high-ticket service environment counts).
- A track record of building and motivating teams that consistently beat sales targets while keeping morale high.
- A naturally warm, charismatic, and enthusiastic personality that energizes those around you.
- Exceptional people skills—you inspire through positivity, build genuine connections, hold people accountable with care, and create a fun, supportive workplace.
- Strong coaching ability; you love developing people and watching them grow.
- Comfortable with basic KPIs, reporting, and using POS/software systems (we’ll train you on ours).
- Availability to work flexible hours, including weekends and some evenings.
Spa or beauty industry experience is NOT required—we care far more about your ability to lead a sales-driven team with heart, energy, and results.
What We Offer
- Competitive base salary ($55k–$70k) generous performance bonuses tied directly to KPIs.
- PTO, Wellness Reimbursement, free massage/facial services, employee discounts, and more.
- Clear path for growth as the business expands.
Job Type: Full-time
Benefits: Employee discount, Paid time off
Work Location: In person – Orem, UT 84097
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $55,000 - $70,000