Account Manager

REPORTS TO: General Manager

SUPERVISES: N/A

CLASSIFICATION: Exempt

POSITION SUMMARY:

The Account Manager is responsible for all day-to-day sales and service to existing accounts as well as new business development. The Account Manager works closely with inside support and operations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Safety First – 24/7
• • Adhere to all company safety policies and procedures.
  • Take personal responsibility for your own safety and the safety of others.
  • Actively participate in safety huddles and utilize the Safety Observation System (SOS).
  • Promptly report unsafe conditions and behaviors.
  • Consistently use required Personal Protective Equipment (PPE) in designated areas.
• Hancock Culture & Engagement
• • Champion the company’s efforts to continuously improve workplace culture.
  • Embody and promote the four cultural pillars: Trusted, Respected, Valued, and Heard.
  • Be a respectful teammate and a positive role model.
  • Encourage and support others in taking ownership and leadership within their roles.
• Order Accuracy & Efficiency
• • Ensure deliveries are placed to achieve On-Time In-Full (OTIF) success.
  • Meet all customer and company commitments.
  • Manage credits and delivery ticket values in accordance with company standards.
• Sales Profitability
• • Achieve margin targets consistently.
  • Collaborate with your General Manager (GM) when manually pricing competitive proposals.
• Sales Growth
• • Primary objective: Grow sales revenue and margin.
  • Maximize opportunities with existing customers.
  • Identify and pursue target accounts.
  • Lead efforts on new permits and one-time projects in your market.
  • Release inactive accounts to your GM for reassignment.
  • Actively drive sales in the Windows and Kitchen categories.
  • Understand and align with your GM’s strategic objectives for your location.
• Accounts Receivable (AR) Support
• • Pre-screen and recommend credit-worthy customers.
  • Identify and confirm special payment arrangements before project initiation.
  • Monitor credit lines proactively to prevent unnecessary holds.
  • Promote customer use of WebTrack
• FileMaker Utilization
• • Use FileMaker to monitor and manage your performance scorecard.
• Policy Compliance
• • Maintain full adherence to all company policies at all times.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Valid driver’s license and insurability.
• Able to process orders, assimilate sales training information, make decisions and problem solve in a fast-paced, changing work environment.
• Able to communicate with customers and employees, using verbal and written skills.
• Proficiency in Microsoft applications as well as related Hancock computer software and applications.
• Solid people skills to enable the building of successful work relationships with operational people as well as sales support.

DESIRED EDUCATION/EXPERIENCE:

• High school diploma or GED. Post secondary education preferred.
• Experience in sales in the Lumber and Building Materials industry preferred.

REPETITIVE PHYSICAL DEMANDS:

• Lift 60# from floor to waist; lift 40# from waist to shoulder.
• Carry 60# over a distance exceeding 12 feet.
• Push 60# in a wheeled cart.
• Bend, stoop, or squat to floor level repeatedly.
• Stand for long periods of time.
• Sit for long periods of time.
• Reach overhead to grasp materials.
• Work inside a controlled environment.
• Work outside in extreme temperatures, as required.
• Sitting while driving for extended periods.

This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the job role. They may change, or new ones may be assigned at any time with or without notice.

• Unique culture focused on safety, shared leadership, and respect for all voices
• Work-life balance, consistent schedules (40-hour average work week and no nights or weekends), and ‘performance gold’ bonus plan for every employee
• Insurance options including health, dental, life, short term disability and additional voluntary benefits such as accidental insurance for you and/or family members
• 401(k) plan with a company discretionary match and free access to investment advisors
• Paid time off for vacation, choice time, holidays, childbirth, and bereavement
• Employee discount on building materials
• Clothing allowance, footwear reimbursement, and year-end awards and recognition