Account Manager

Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services. 

BK Systems, Inc., an Altus Fire & Life Safety company, located in Pembroke, NH is looking for an Account Manager to join our team!  The Account Manager is primarily responsible for generating and closing service-related sales opportunities. This includes repair work, system inspections, contract renewals, and deficiency corrections. The ideal candidate brings energy, organization, and strong relationship-building skills to deliver value-driven solutions that meet our customers' critical needs. 

This is a high-touch role requiring proactive engagement, clear communication, and cross-functional coordination to ensure exceptional service delivery and long-term customer satisfaction. 

We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.  ResponsibilitiesJob Duties & Responsibilities: 

• Identify and Follow Up on Leads: 
  Prospect and act on sales opportunities from inspection reports, technician referrals, and historical service data. 
• Customer Re-engagement: 
  Reconnect with existing and inactive customers to renew or expand service agreements, maximizing account value. 
• Collaborative Sales Coordination: 
  Partner with field technicians, service coordinators, and sales leadership to qualify and progress leads through the pipeline. 
• CRM Management: 
  Leverage NetSuite or a comparable CRM platform to track customer communications, proposals, and sales activities accurately and in real time. 
• Proposal & Quoting: 
  Prepare professional service quotes, follow up with customers, and finalize service orders to ensure a smooth handoff to operations. 
• Service Coordination: 
  Coordinate with the scheduling and operations teams to ensure seamless service delivery and customer satisfaction. 
• Customer Relationship Management: 
  Provide timely, solution-oriented support to maintain and strengthen long-term account relationships. 
• Sales Team Participation: 
  Actively contribute in weekly sales huddles, providing updates on pipeline activity and collaborating on performance improvement. 
• Campaign & Growth Support: 
  Participate in outbound sales initiatives, special campaigns, and branch-level strategies to support local market expansion. 

Required SkillsQualifications & Skills: 

• High School Diploma or equivalent  
• 2 years’ experience in inside sales, account management, customer service, or service coordination, ideally in a technical, plumbing, electrical, construction, or fire/life safety environment. 
• Proficiency in CRM systems (NetSuite preferred), as well as Microsoft suite of products. 
• Highly organized, deadline-driven,  
• Demonstrated ability to deliver high-touch customer service with empathy, attention to detail, and responsiveness. 
• Excellent written, verbal, and virtual communication skills.