What are the responsibilities and job description for the DevOps Operational Associate II position at Hana Cloud Solutions?
Responsibilities but not limited to:
- Maintenance: Provides Tier 1 support and assists with Tier 2 issues; logs, triages, and tracks incidents and service requests.
- Maintenance: Monitors dashboards, alerts, and logs following runbooks and participates in on-call as secondary (shadow) support.
- Development: Executes functional and regression tests using defined test cases and reproduces reported issues.
- Data Engineering: Monitors batch jobs and interfaces and runs basic SQL queries to validate data.
- CI/CD: Supports release validation and performs post-deployment checks.
- Collaboration: Coordinates with store operations, including accompanying on-site visits, and escalates unresolved issues to Tier 2 or senior engineers.
Qualifications / Skills:
- B.A. or B.S. in Computer Science, Data Science, Information Technology, or a related discipline
- 1–3 years of experience in IT operations, system support, QA, or application support
- System operations and application support fundamentals
- System monitoring tools, logs, and alerts
- Functional and regression testing
- Basic SQL and a programming language (Java, JavaScript, or Python)
- Incident tracking and triage processes
- Familiarity with ERP and retail store systems (POS)
- Bilingual in Korean and English preferred
- ITIL Foundation is a plus
Benefits:
- Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
- 401 (k) Retirement Plan with up to 5% match per company policy
- Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
- BTA Insurance (Business Travel Accident Coverage)
- Company provided lunch
- Paid-time off (PTO) and Paid Holidays per company policy
- Celebration & Condolence Benefits per company policy
- Smart Card: Earn additional 4 points to the standard $1 = 1 point
- Holiday Gift certificates per company policy
- FSA (Flexible Spending Account) per company policy
- DCFSA (Dependent Child Care Spending Account) per company policy
Work Hours: 8:30 AM - 5:30 PM, Mon - Fri
Salary Range: $87,300 - $118,950
*Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors.