What are the responsibilities and job description for the IT Technician position at Hampton University?
Hampton University’s Division of Information Technology (DoIT), Client Technology Services (CTS) unit, is seeking a dedicated IT Technician. This role provides campus-wide technical support through the CTS Helpdesk, including the installation, maintenance, and troubleshooting of university-owned hardware, software, and network systems. The ideal candidate will be customer service–oriented, well-organized, and capable of effectively communicating with students, faculty, and staff in a fast-paced academic environment.
The IT Technician will work:
Sunday: 3:00 p.m. – 12:00 a.m. and Monday–Thursday: 4:00 p.m. – 12:00 a.m.
- Provide technical support for hardware, software, and network-related issues.
- Reset user passwords and unlock accounts in compliance with university policies.
- Monitor and maintain safety, order, and equipment functionality in the DoIT Lab.
- Answer and respond to Helpdesk calls in a timely and professional manner.
- Replace and maintain printer supplies and peripheral equipment as needed.
- Maintain accurate inventory records for computers, printers, and related devices.
- Deliver exceptional customer service to all campus stakeholders.
- Provide technical support during university events such as graduation, registration, holidays, and other special functions, which may require schedule flexibility.
- Collaborate with CTS team members and provide backup support when necessary.
- Perform Other Duties as assigned by management.
- Bachelor’s degree.
- Certifications: CompTIA A , Microsoft (MCP/MCSA), ITIL Foundation, Apple Certifications or other relevant industry certifications.
- Hands-on knowledge and experience in the application/operation of Microsoft Office Suite software applications
- Operate a work order system, Microsoft OS, Apple OS and associated apps
- One (1) year or more of current experience working in a support department
- Skilled in use of personal computers and managing printers