What are the responsibilities and job description for the Night Auditor Full Time position at Hampton Inn?
Responsibilities:
- Perform night audit duties including checking guests in and out, reconciling accounts, and preparing reports
- Provide exceptional customer service to guests, addressing any inquiries or concerns
- Handle guest requests and ensure their satisfaction throughout their stay
- Maintain accurate records of guest transactions and interactions
- Assist with front desk duties as needed, including answering phones and making reservations
- Ensure the safety and security of the property during the night shift
Skills:
- Strong phone etiquette and communication skills
- Knowledge of hotel management systems and procedures
- Excellent guest relations skills with a focus on hospitality
- Exceptional customer service abilities
- Proficiency in front desk operations and procedures
- Bilingual or multilingual skills are a plus
- Ability to handle difficult situations with professionalism and diplomacy
- Strong attention to detail and organizational skills
As a Night Auditor, you will play a vital role in ensuring the smooth operation of our hotel during the night shift. Your exceptional customer service skills, attention to detail, and ability to handle various responsibilities will contribute to the overall guest experience. If you are passionate about hospitality and enjoy working in a fast-paced environment, we encourage you to apply for this position.
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
- Employee discount
- Free parking
- Health insurance
- Paid time off
Work Location: In person
Salary : $14 - $18