What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience and maintaining the smooth operation of our front desk.
Duties
- Greet guests upon arrival and provide them with a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing procedures.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone systems effectively to manage incoming calls and relay messages promptly.
- Assist in promoting hotel services and amenities to enhance the guest experience.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Familiarity with hotel management systems is an advantage.
- Strong phone etiquette skills are essential for effective communication with guests.
- Bilingual candidates are highly desirable to cater to a diverse clientele.
- A background in hospitality management or related fields is beneficial but not mandatory.
- Ability to work flexible hours, including nights and weekends as required by hotel operations.
Join our team as a Front Desk Agent where your contributions will directly impact our guests' experiences!
Job Type: Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $12 - $13