What are the responsibilities and job description for the Front Desk Associate position at Hampton Inn Youngstown - Boardman?
Front Desk Representative | Full-Time
Hampton by Hilton Youngstown Boardman
7395 Tiffany South, Poland, OH 44514
Job Type: Full-time
Work Location: On-site
About Us
At Hampton by Hilton, we believe hospitality is personal. Every guest deserves a warm welcome, a clean room, and a great experience. Hampton by Hilton Youngstown Boardman is seeking a full-time Front Desk Representative who enjoys helping others, solving problems, and creating positive guest experiences in a friendly, team-focused environment.
We are especially interested in candidates with prior hotel experience, preferably within Hilton-branded hotels. However, we are willing to train the right candidate with strong customer service experience.
Position Summary
The Front Desk Representative plays a key role in delivering an exceptional guest experience. This position is responsible for welcoming guests, managing check-ins and check-outs, processing reservations and payments, and assisting guests throughout their stay to ensure they feel valued and well cared for.
Responsibilities
- Welcome guests with professionalism and genuine hospitality
- Check guests in and out accurately using the hotel’s property management system
- Answer phone calls, process reservations, and assist with guest inquiries
- Resolve guest concerns quickly and professionally
- Coordinate with housekeeping and maintenance to ensure guest rooms meet brand standards
- Promote Hilton Honors enrollment and educate guests on hotel amenities
- Process payments and maintain accurate records
- Complete required daily reports and shift responsibilities
- Maintain a clean, organized, and professional front desk environment
Qualifications
- High school diploma or equivalent required
- Previous hotel experience preferred
- Hilton brand experience is a plus
- Strong communication and customer service skills
- Strong problem-solving abilities
- Reliable, professional, and team-oriented mindset
- Comfortable using computers and learning hotel systems
- Must be able to work flexible schedules, including weekends and holidays
- Bilingual candidates are encouraged to apply
Benefits
- Competitive hourly pay
- Hilton team member travel discounts
- Paid training
- Career growth opportunities
- Supportive team environment
Schedule
- Full-time
- 40 hours per week
- Morning, evening, weekend, and holiday availability may be required
Work Location
Hampton by Hilton Youngstown Boardman
7395 Tiffany South
Poland, OH 44514
Hampton by Hilton is an equal opportunity employer and is committed to creating an inclusive workplace for all team members.
If you’re dependable, guest-focused, and enjoy working in hospitality, we’d love to hear from you. Apply today.
Job Type: Full-time
Pay: From $14.00 per hour
People with a criminal record are encouraged to apply
Experience:
- Hotel Front Desk: 1 year (Required)
Work Location: In person
Salary : $14