What are the responsibilities and job description for the Front Desk Agent - Full Availability Only position at Hampton Inn & Suites by Hilton Boone?
Front Desk Guest Services Agent
Hampton Inn & Suites by Hilton – Boone, NC
📍 1252 US Hwy 421 South, Boone, NC 28607 (Across from Bojangles & Bubbles Car Wash)
General Overview
We’re looking for friendly, outgoing, and detail-oriented individuals to join our team as Front Desk Guest Services Agents. As the face of the hotel, you'll provide warm hospitality and outstanding service to every guest. From check-in to check-out, you’ll play a key role in making sure every stay is smooth, comfortable, and memorable.
If you love helping people, enjoy solving problems, and thrive in a fast-paced environment, we’d love to meet you!
What You’ll Do
Guest Services & Front Desk Operations
MUST be able to pass a drug test and background check!
Compensation
📍 Apply in person at the hotel 7 days a week, 7 AM – 7 PM
📍 1252 US Hwy 421 South, Boone, NC 28607
Join a team that takes pride in its service and cares for its people. Help us continue to be one of the best in the business—right here in the heart of the High Country!
Hampton Inn & Suites by Hilton – Boone, NC
📍 1252 US Hwy 421 South, Boone, NC 28607 (Across from Bojangles & Bubbles Car Wash)
General Overview
We’re looking for friendly, outgoing, and detail-oriented individuals to join our team as Front Desk Guest Services Agents. As the face of the hotel, you'll provide warm hospitality and outstanding service to every guest. From check-in to check-out, you’ll play a key role in making sure every stay is smooth, comfortable, and memorable.
If you love helping people, enjoy solving problems, and thrive in a fast-paced environment, we’d love to meet you!
What You’ll Do
Guest Services & Front Desk Operations
- Greet and check guests in and out of the hotel with courtesy and efficiency
- Handle payments (cash, credit card, check) and ensure proper billing
- Manage room assignments, changes, and guest issues
- Respond promptly and professionally to guest questions, concerns, or requests
- Answer phones and direct calls appropriately
- Promote hotel services and local attractions
- Maintain accurate records for guest registration, charges, and issues
- Assist with light laundry (washing, drying, folding) as needed
- Ensure front desk and lobby areas are tidy, organized, and stocked with supplies
- Report maintenance, safety, or security issues promptly
- Complete and distribute daily reports to management
- Must be available to work weekends, holidays, and varying shifts
- Some shifts may require standing for extended periods
- Flexibility is a must – hospitality never sleeps!
- High school diploma or GED required
- Previous hotel or front desk experience is highly preferred
- Comfortable using Microsoft Office (Word, Excel, Outlook) and Windows-based systems
- Must have reliable transportation
- Strong organizational and communication skills
- Team player with a positive attitude and professional appearance
- Passion for helping others and delivering outstanding service
MUST be able to pass a drug test and background check!
Compensation
- $13.00–14.00/hr – Full-time (5 days/week) with no schedule limitations
- $11.50–12.50/hr – Part-time (4 days/week) with some limitations
- $11.00–12.00/hr – Part-time (3 or fewer days/week) with shift preferences
- Go Hilton Travel Program – Team members, friends & family enjoy exclusive travel discounts at Hilton hotels worldwide (as low as $35/night!)
- Vacation time for both full-time and part-time employees
- Health insurance available for full-time employees after the measurement period
- Be part of a locally owned and operated team that values and supports each other
- Work at a hotel ranked in the Top 1% of all Hamptons in the U.S. and #2 on TripAdvisor in Boone!
📍 Apply in person at the hotel 7 days a week, 7 AM – 7 PM
- Stop by and introduce yourself at the front desk
- Let us know where you saw the job posting
- Fill out an application and meet with a manager
- Be prepared to complete a same-day drug test
- If it’s a good fit, you could be hired and training within 1–2 days!
- Walking distance from Watauga High School
- Close to AppleCart bus stops – perfect for team members using public transit
- Conveniently located across from Bojangles & Bubbles Car Wash
📍 1252 US Hwy 421 South, Boone, NC 28607
Join a team that takes pride in its service and cares for its people. Help us continue to be one of the best in the business—right here in the heart of the High Country!
Salary : $11 - $14