Hotel Front Desk Agent

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in and check-out processes. This role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain knowledge of hotel services, amenities, and local attractions to provide guests with relevant information.
• Operate phone systems to manage incoming calls and direct them appropriately.
• Process payments and maintain accurate records of transactions.
• Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.

Skills

• Strong customer service skills with a focus on guest relations.
• Proficiency in phone etiquette and effective communication skills.
• Experience in hotel management or hospitality management is preferred but not required.
• Familiarity with front desk operations and guest services is advantageous.
• Ability to handle stressful situations calmly while maintaining professionalism.
• Attention to detail in managing reservations and guest information.
• Willingness to work flexible hours, including nights and weekends as needed.

Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your skills in the hospitality industry!

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $13 - $14