What are the responsibilities and job description for the Guest Service Agent position at Hampton Inn by Hilton?
Job Description
As Guest Service Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Salary : $16 - $17