What are the responsibilities and job description for the 3rd Shift Front Desk Agent - Night Auditor position at Hampton inn by Hilton Batesville Arkansas?
Job Overview
Join our dynamic hospitality team as a 3rd Shift Front Desk Agent - Night Auditor, where you will be the welcoming face and efficient coordinator during the overnight hours. This vital role combines guest relations, front desk operations, and night audit responsibilities to ensure seamless service and accurate financial reporting. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for delivering exceptional guest experiences, this is your opportunity to shine! Your energetic approach will help create memorable stays for our guests while maintaining the smooth operation of the hotel overnight.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures using property management system
- Handle guest inquiries, requests, and complaints with professionalism and a positive attitude, ensuring guest satisfaction at all times
- Conduct nightly audits of financial transactions, verify billing accuracy, and prepare reports to ensure proper accounting procedures are followed
- Respond promptly to guest calls, reservations, cancellations, and inquiries with clear phone etiquette
- Coordinate with housekeeping and maintenance teams to address guest needs and resolve issues efficiently
Experience
- While we prefer hotel experience, someone able to provide great service and hospitality is our priority.
- Strong customer service skills with a focus on problem-solving and client communication in a hospitality setting
- Knowledge of hotel emergency procedures, night audit processes, and guest relations best practices
- Handling guest requests
Our night audit hours are 11pm-7am. Please email with any questions: Hampton72501@gmail.com
This role offers an exciting opportunity to be the backbone of our overnight operations while delivering outstanding service that keeps guests coming back. We value energetic professionals who are committed to excellence in hospitality management and eager to contribute to a welcoming environment.
Pay: From $11.50 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $12