Night Auditor/Front Desk Clerk

We are looking for a Reliable and Professional Hotel Front Desk Agent/Night Auditor who is computer proficient and Personable to take care of our guests’ first point of contact manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, amenities and Local cuisine. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Will also perform duties as well as run nightly reports during Night Audit.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• 1 year of Work experience as a Hotel Front Desk Agent, Receptionist or similar
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Great Customer service attitude
• Excellent communication and organizational skills

Job Type: Full-time

Pay: $12.00 per hour

Ability to Commute:

• Farmington, NM 87401 (Required)

Ability to Relocate:

• Farmington, NM 87401: Relocate before starting work (Required)

Work Location: In person

Salary : $12