What are the responsibilities and job description for the Front Desk Clerk position at Hilton Santa Fe Historic Plaza?
FRONT DESK CLERK
Department: Front Desk
Supervisor: Front Office Manager
DUTIES: Accurately and efficiently check in and check out guests using a computer system, assist guests as requested, handle cash, answer telephones and make reservations when necessary.
PERSONAL CHARACTERISTICS:
1. Appearance: Pleasant, professional, neat and clean hands and nails, well-groomed, conservative hairstyle, neatly trimmed beard or mustache, if applicable.
2. Behavior: Friendly, positive, professional, interested in job and guests, team player.
3. Basic Skills: Able to efficiently and accurately operate the front desk computer, honest, loyal, dependable, able to organize and plan, patience, basic arithmetic.
4. Communication Skills: Good grammar, strong verbal skills (bi-lingual an asset), legible handwriting, able to communicate accurately and effectively with guests in verbal and written form.
5. Other: Basic understanding of guests’ needs and desires and methods of servicing to the guests’ satisfaction, adaptable to change.
JOB KNOWLEDGE, SKILLS AND OTHER REQUIREMENTS:
1. Previous Experience: Previous front desk clerk experience is desired, money handling, complaint handling, guest service.
2. Special Skills: Handling guest complaints and requests, salesmanship, problem solving, attention to detail.
3. Product Knowledge: Hotel rooms procedures, PBX, reservations, bell service, hotel facilities, hours of operation.
4. Other: Knowledge of city.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $18