What are the responsibilities and job description for the Part Time Front Desk Clerk and Breakfast Hostess position at Hampton by Hilton?
Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be responsible for providing exceptional guest services and ensuring a positive experience for all guests. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
MUST BE ABLE TO WORK ANY SHIFTS!!!!
Duties:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries in a professional manner
- Provide information about hotel facilities, services, and local attractions
- Assist guests with booking reservations, including room upgrades and special requests
- Handle guest complaints or concerns promptly and escalate as necessary
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Qualifications:
- Previous experience in customer service or hospitality is preferred
- Strong interpersonal skills with the ability to communicate effectively with guests and team members
- Multilingual skills are a plus, especially proficiency in languages commonly spoken by hotel guests
- Knowledge of hotel operations and front desk procedures is desirable
- Familiarity with phone systems and computer software used in the hospitality industry
- Ability to handle cash transactions accurately and responsibly
- Excellent problem-solving skills and the ability to remain calm under pressure
- Flexibility to work various shifts, including evenings, weekends, and holidays
Join our team as a Guest Service Agent and enjoy the following benefits:
- Competitive pay rate based on experience
- Opportunities for career advancement within the hotel industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and other services
If you have a passion for delivering exceptional guest service and thrive in a dynamic environment, we would love to hear from you. Apply now to join our team as a Guest Service Agent!
Job Type: Part-time
Pay: $11.50 - $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $12 - $13