What are the responsibilities and job description for the Night Auditor/ Evening shift position at Hampton by Hilton?
Night Auditor/ Evening shift /Front Desk Agent
Hampton inn by Hilton Moss point, MS
Job Summary - Consistently delivers outstanding customer service to each of our guests' every time. Responds to any guest need with a sense of urgency. Is the communications and information center for guests, fellow employees, vendors, and other outside business representatives. Performs a variety of clerical duties including basic computer work, reception and simple accounting tasks.
Responsibilities:
Complete knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines.
Complete all tasks described on the relevant shift check list during shift
Knowledge of fire alarm system and Emergency/evacuation procedures
Must be responsible for security of guests, fellow employees and hotel assets.
Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel and service to the guests.
Keep cash drawer secure and in balance throughout the shift.
Communicate with housekeeping department in order to ensure an ample supply of clean room's for our guests
Sell and up-sell rooms to walk-ins and phone reservations
Maintain a clean and attractive work area, uniform, and person
Must have professional telephone & communication skills
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Necessary Skills:
Have a valid driver's license and dependable transportation available.
Must be able to communicate effectively by writing, telephone and personal meeting situations.
Must be able to work a flexible schedule.
Must be organized, honest, and work well with others, and have an outgoing personality.
Physical Requirements:
Must be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds.
Stand/walk on feet for 8 -10 hours and work in a restrictive space/environment.
Must be comfortable using a step stool or ladder.
Job Qualifications-
High school degree or equivalent desired
Excellent communication skills required to effectively communicate with guests and co-workers
Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
Basic computer skills and ability to use Microsoft Office Suite
Benefits:
- Employee discount
- Evening shift
- On call
- Overnight shift
- Weekends
Work Location: In person
Job Type: Full-time
Pay: $ $11.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $11