Front Desk Staff (Pep experience preferred).

Job Summary
We are seeking a dedicated and customer-oriented Front Desk Agent to join our team at a vibrant resort/hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional guest services and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Responsibilities

• Greet guests warmly upon arrival and provide them with information about hotel amenities and services.
• Manage the check-in and check-out processes efficiently while ensuring accuracy in guest accounts.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of local attractions, events, and services to assist guests effectively.
• Operate phone systems to manage incoming calls and relay messages promptly.
• Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold hotel policies and procedures while maintaining a welcoming atmosphere.

Experience

• Previous experience in a front desk or guest services role within the hotel or resort industry is preferred.
• Strong guest relations skills with the ability to communicate effectively with diverse clientele.
• Bilingual or multilingual abilities are a plus, enhancing communication with our international guests.
• Familiarity with phone etiquette and handling phone systems is essential.
• Experience with night audit processes is an advantage but not mandatory.

Join us in creating memorable experiences for our guests by providing outstanding service at the front desk!

Job Types: Full-time, Part-time

Pay: Up to $14.00 per hour

Benefits:

• Employee discount

Work Location: In person

Benefits:

Salary : $14