What are the responsibilities and job description for the Breakfast Attendant position at Hampton by Hilton?
Shifts start at 5:15am until cleanup is finished.
4 days a week
As a Breakfast Attendant, you would be responsible for setting up, maintaining and breaking down the breakfast buffet as well as maintaining the dining area while providing excellent customer service to ensure all of our guests are comfortable and satisfied. Specifically, you would be responsible for performing the following tasks:
- Prepare foods such as cut fruit, eggs, meat, oatmeal, waffles, coffee.
- Adhere to and maintain food safety and sanitation standards in accordance with local policies.
- Provide superior guest service by responding quickly in greeting guests and responding to their requests.
- Treat guest properly with respect and turn in all lost and found items. Be honest with hotel employees and guests
- Make yourself available to employees and guests at all times. Communicate with sensitivity and tact. Convey interest and concern for guest’s needs or complaints. Put yourself in the other person’s place
- Respond promptly to employee or guest’s inquiries or complaints. Demonstrate a commitment to servicing the guest. Make sure all is reported to Manager.
- Take the initiative to speak to a guest before they speak to you. Acknowledge guests with eye contact, nor, or a greeting. Offer assistance to guests.
- Keep all storage areas neat and clean. Establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards. Write down maintenance or security problems to ensure they are not overlooked.
- Prepare all food and beverages. Keep all supplies, breakfast food and drinking products stocked and fresh. Inform management of your supply needs. Stock and restock all food, beverage, and supplies and be able to operate the service equipment.
- Perform all duties assigned by manager. The host/hostess may be called upon to help in short-staffed areas.
- Always be on the alert for any potential safety hazards and report them to the manager in writing. Each employee is a part of the hotel security team.
As a Breakfast Attendant, the focus will always be to work on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous experience in a customer-focused industry
- Have a Food Handler certification (preferred)
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with guests
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Ability to stand for 6 hours
***Please note that this position requires early morning availability.
This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15