Assistant General Manager (AGM)/Director of Sales (DoS)

Position Summary

The Assistant General Manager / Director of Sales (AGM/DoS) is a dual-role leadership position responsible for supporting overall hotel operations while driving top-line revenue through strategic sales initiatives. This role ensures operational excellence, brand compliance, and guest satisfaction while actively managing sales efforts including local market outreach, group business development, and account management.

This individual serves as a key member of the leadership team and acts as Manager on Duty as needed.

Key ResponsibilitiesOperations (AGM Responsibilities)

• Support the General Manager in daily hotel operations across all departments (Front Desk, Housekeeping, Maintenance, Breakfast)
• Act as Manager on Duty (MOD) and lead by example in guest service and problem resolution
• Monitor and ensure compliance with Hilton brand standards (PEP, QA, SALT scores)
• Conduct daily property walks and identify areas for improvement
• Assist with hiring, onboarding, training, and performance management of team members
• Create and manage staff schedules to ensure proper coverage and labor efficiency
• Respond to guest concerns, online reviews, and service recovery situations
• Maintain a strong presence in the lobby and front desk operations
• Ensure safety, security, and cleanliness standards are consistently met
• Support financial goals by managing expenses, payroll, and operational efficiencies

Sales (Director of Sales Responsibilities)

• Develop and execute a sales action plan to achieve revenue and occupancy goals
• Conduct outside sales calls, networking, and relationship-building within the local market
• Prospect and secure new business (corporate, group, SMERF, and extended stay)
• Manage incoming leads, RFPs, and inquiries in a timely and professional manner
• Prepare and present proposals, contracts, and rate negotiations
• Maintain and update Delphi.FDC with all account activity
• Build and maintain relationships with key accounts and repeat clients
• Participate in weekly revenue strategy and STR review discussions
• Collaborate with revenue management to ensure rate integrity and positioning
• Manage group blocks, rooming lists, and group resumes for operational execution
• Coordinate with all departments to ensure seamless group experiences

Financial & Reporting Responsibilities

• Assist with budgeting, forecasting, and revenue pacing reports (30/60/90)
• Analyze STR reports, market trends, and competitor performance
• Monitor ADR, occupancy, and RevPAR to drive decision-making
• Provide ownership with regular updates on sales performance and operational results

Qualifications

• Minimum 3-5 years of hotel leadership experience (Front Office, Sales, or Operations)
• Prior experience with Hilton systems (PEP preferred)
• Proven ability to drive sales and build local market relationships
• Strong leadership, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and hotel systems (PEP, Delphi.FDC preferred)
• Flexible schedule, including weekends and holidays as needed

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Paid time off

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: In person

Salary : $48,000 - $55,000