System Analyst

SUMMARY:

The selected candidate will prepare hardware to start the testing process by deploying the requested images, and installing the requested software and all prerequisites/dependencies. The selected candidate will occasionally need to work with various support teams while troubleshooting issues.

JOB DUTIES:

· Designate and assign hardware to a specific test case

· Image hardware with specified baselines

· Install software to be tested, along with any prerequisites or dependencies

· Verify that software has been successfully installed via instructions provided from developers

· Troubleshoot all imaging/software/hardware related issues

· Communicate with various support teams as needed to prepare test cases

· Prioritize tasks appropriately

· Create new and update existing documentation detailing procedures and processes

· Maintain a professional manner when dealing with users, clients, colleagues and managers

· Willing to take on new responsibilities to meet changing business demands

· Attention to detail when performing job functions

· Develop and execute systems documentation and a basic set of operating procedures for the day-to-day maintenance of systems

· Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills

· Provide technical support to end users and install the software application as needed by developers on physical and virtual machines

· Track and manage asset inventory

REQUIRED EXPERIENCE:

· Experience imaging workstations via Pre-boot Execution Environment (PXE)

· Experience deploying hardware

· Experience Tier 2 level troubleshooting Desktop, Laptops issues with users, developers and support staff

· Experience installing and troubleshooting the installation of software via various methods

· Knowledge of workstation and laptop components

· Experience with Windows 7/10/11

· Experience troubleshooting Operating System related issues

· USB technology and how it is used in HW, such as a PC, laptop, or other device

· IP issues for workstations/switches such as static versus DHCP assignment

· Experience with Network Access Control (NAC)

· Experience tracking work in ticketing systems, such as BMC Remedy and service now

· Maintain a professional manner when dealing with users, clients, colleagues and managers

· Willing to take on new responsibilities to meet changing business demands

· Attention to detail when performing job functions

· Develop and execute systems documentation and a basic set of operating procedures for the day-to-day maintenance of systems

· Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills

DESIRED EXPERIENCE:

· 1-3 Years of experience

· Experience utilizing System Center Configuration Manager (SCCM) or other deployment tools

· Experience imaging workstations using a deployment tool, such as SCCM or MDT

· Experience in creating and moving computer object in Active directory or Quest Active Roles.

· Ability to work effectively with little direct supervision and the ability to research and address unique hardware/software technical problems is required

CERTIFICATIONS:

· Desired:Technical certifications (A , Network , Microsoft Windows 7, Windows 10 Certifications, or similar)

Halvik's pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.