What are the responsibilities and job description for the Assistant General Manager position at Hallmark Hospitality?
We are seeking a dynamic and energetic Assistant General Manager to lead our hospitality team and ensure exceptional service delivery across all operational facets. In this pivotal role, you will support the overall management of the restaurant or food service establishment, driving team performance, maintaining high standards of food quality and safety, and fostering a welcoming environment for guests. Your leadership will inspire staff, optimize daily operations, and uphold our commitment to outstanding customer experiences. This is an exciting opportunity for a motivated professional with a passion for food service management and team development to make a significant impact in a fast-paced, lively setting.
- Assist the General Manager in overseeing daily restaurant operations, ensuring smooth coordination between front-of-house and kitchen teams.
- Support staff training initiatives, including onboarding, ongoing development, and performance evaluations to cultivate a skilled and motivated workforce.
- Supervise food preparation processes to ensure quality standards are met while adhering to food safety regulations and sanitation protocols.
- Manage inventory control by monitoring stock levels, ordering supplies, and minimizing waste to maximize profitability.
- Oversee POS (Point of Sale) systems such as Aloha POS and Micros POS for accurate cash handling, order processing, and sales reporting.
- Assist in shift management by scheduling staff efficiently to meet customer demand during peak hours while controlling labor costs.
- Ensure excellent customer service by addressing guest concerns promptly and maintaining a lively, positive atmosphere.
- Collaborate with kitchen management on food production, menu execution, and culinary standards to deliver consistent quality.
- Support budgeting efforts by tracking expenses, analyzing sales data, and implementing cost-control measures.
- Uphold food safety standards through regular staff training on proper handling procedures and compliance with health regulations.
Job Type: Full-time
Benefits:
- Employee discount
Work Location: In person