Bistro Shift Lead

POSITION PURPOSE:          Upon completion of onboarding, duties will be to assist the food and beverage operation by ensuring members and their guests receive the highest level of service while utilizing the club. This position ensures the ambiance, service experience and décor maintain the highest standards of excellence while directly or indirectly supporting the food and beverage operation. 

DUTIES AND RESPONSIBILITIES

• Perform a detailed walk-through of your assigned club area to ensure all are properly cleaned, organized, and set for service.
• Support the opening, closing, and running side-work for your assigned areas of operation.
• When the manager is absent, runs daily pre-shift meetings to go over specific needs of the day, special menu items, special beverage items, and service plan.
  • Ensure all staff are properly groomed and in proper uniform. Report inconsistencies with uniform to management.
• From time to time conduct a post shift meeting to discuss shift successes and opportunities for improvement.
• Ensure assigned area and all related equipment are in proper working order.
  • Report issues to maintenance immediately.
• Recommend labor adjustments as needed during times of stagnancy.
  • Delegate tasks to keep team productive.
• During the shift, maintain floor presence at all times.
  • Actively patrol assigned areas and get to know the members and their families. Lead by example.
• During the shift, lead the team accordingly. Look for areas of attention or where to direct assistance. 
• Manage the P.O.S. tickets to ensure proper billing.
• Other duties as assigned by management.

KNOWLEDGE, SKILLS & ABILITIES

• Must be 18 years of age or older.
• Minimum of 1-2 years of customer service experience preferred.
• Prior experience in a hospitality role is preferred.
• Demonstrated ability to lead a team and/or prior experience leading a team required.
• Outgoing, friendly, service-oriented personality.
• Time management and organizational skills; ability to multitask in fast paced environment.
• Must be able to effectively interact with staff, members, and guests.
• Sense of urgency, ability to work with focus independently and strong work ethic.
• Flexible work schedule – weekends, evenings, holidays.
• Predictable and reliable attendance is required.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Ability to be on feet for up to 95% of the prescribed shift.
• Ability to lift 40 pounds, able to stand, bend, stoop, twist and turn for prolonged periods of time.
• The position will require working inside and outside various times of the year and may require prolonged exposure to sunlight.

Salary : $13 - $22