Residential Support Coordinator

PURPOSE OF POSITION & REPORTING RELATIONSHIPS 

Responsible for ensuring all information provided by builders is correct and financial obligations are met by clients. 

REQUIREMENTS (Education, Experience, Skills, Abilities) 

Education 

High school diploma/GED equivalent is required for this position.  

Experience 

Experience is not required; one or more years of construction industry experience is preferred.  

Skills, Knowledge & Abilities 

• This person must possess a high level of written and oral communication skills. 
• Basic skillset utilizing computer programs such as Excel, Word, and Outlook is required. 
• Possesses exceptional interpersonal communication skills, strong organizational skills, and time management skills. 
• Ability to communicate with all levels within the organization and across functional teams. 
• Must be able to multi-task and proceed with objectives under limited or no supervision. 

ESSENTIAL COMPONENTS 

Responsibilities:   

• Use daily schedule to pull builder specifications, selections, and purchase orders and input into Acumatica (internal software system) 
• Work in between all internal departments to coordinate all aspects of information and verify validity of all information from builders. 
• Verify purchase orders and communicate withaccountingto resolve any issues or concerns 
• Request payment for additional work as needed.  
• Validate information in internal systems to ensure correctness; if there is incorrect information in system, update with the correct information. 
• Print all shipments in house tohandoff to warehouse if applicable.  
• Print plans and pre punches for distribution tosub contractors. 
• Assist in cross-training other employees, to ensure successful completion of all faucets of this job description. 
• Support area managers with any information or help they may request. 
• Manage inbox of email and check builder website to create daily, two-week schedule. 
• Communicate with area managers to review projects starting the following day. .
• Add job information to Acumatica (internal computer software) for permits, locates, etc. 
• Set up jobs in Acumatica (internal computer software).  

Relationships with Others  

• Works in a supportive and collaborative manner with the Residential Support Manager and other residential operations. 
• Demonstrates the ability to interact professionally with other Hallway Plumbing employees.
• Demonstrates the ability to interact professionally with external contacts of Hallway Plumbing.
• Coordinates with all other employees in a manner, which maximizes overall business effectiveness. 

Physical Demand   

• Lifts up to 25 pounds from the floor to waist level and able to carry such objects for at least 50 feet.  
• Capable of driving and taking various forms of transportation to get to job sites when necessary. 

Judgment & Decision Making  

• Demonstrates good judgment and reasoning in regard to daily administration of all functions and activities associated with this position. 
• Demonstrates good judgment in regard to providing information and advice to the Residential Support Manager in regard to priorities. 
• Demonstrates good judgment in regards to escalating issues, which are beyond the scope and control of this position in a timely manner. 
• Demonstrates good judgment in respecting the confidentiality of customer and company information. 
• Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties. 

 Planning & Time Utilization 

• Consistently demonstrates the ability to recognize and deal with priorities in a manner related to high level administrative activities and duties. 
• Use available time during any workday in a wise and productive manner to maximize work efficiencies. 
• Spends reasonable additional time beyond normal working hours as may be required to meet project demands. 
• Reads, responds, and takes actions daily on all emails received. 

This is not an exhaustive list of the responsibilities/duties of the job, nor is it intended to be an exhaustive list of the skills and abilities required to perform the job. Duties and responsibilities herein may be subject to change at any time due to reasonable accommodation or other reasons.