Operations Director - Entertainment

Our client is a rapidly growing immersive adventure-gaming company headquartered in Rhode Island, specializing in high-tech physical gaming experiences delivered through multi-room challenge "portals." With flagship locations in New York and Rhode Island—and a national expansion underway—the company is scaling its installation, support, and operational infrastructure to meet surging demand.

We are conducting a confidential search for a Director to take full ownership of nationwide portal installations, technical support, maintenance, and warehouse operations. This is a hands-on leadership role suited to someone who has built things, managed complex installations, and thrives bringing order to fast-moving environments.

The Role

Reporting directly to the Founder & CEO, you will oversee everything from construction-style fit-outs and technical installations to ongoing support and logistics. Each portal installation involves coordination of floorplans, electrical, AV/IT systems, and vendor management across multiple locations. This is a high-impact role with the autonomy to build scalable systems.

Key Responsibilities

• Manage project budgets and cost control
  
• Lead and manage portal installations nationwide, including site coordination, floorplan finalization, and project timelines
  
• Oversee construction-related fit-outs and technical build-outs involving electrical, low-voltage, and AV/IT systems
  
• Manage multiple vendors, contractors, and partners across U.S. locations—and coordinate with European teams on repairs and equipment
  
• Supervise 24/7 technical support operations, partnering with the IT team to resolve issues promptly
  
• Oversee warehouse operations, ensuring efficient inventory management, organization, and logistics
  
• Drive process improvement and develop scalable operational systems to support rapid growth
  
• Bring structure and accountability to a dynamic, entrepreneurial environment
  

Requirements

• Degree in Architecture, Engineering, Construction Management, or related field
  
• Experience leading construction, fit-outs, or technical installations
  
• Experience in entertainment, attractions, FECs, escape rooms, themed environments, or build-outs with tech integration
  
• Experience working internationally or coordinating with EU-based teams
  
• Experience with CAD software or reviewing CAD drawings
  
• Familiarity with project management platforms (Asana, Monday, or similar)
  
• Knowledge of lighting systems, networking basics, or fabrication workflows
  
• Leadership experience managing mixed teams (internal staff freelancers/contractors)
  
• Demonstrated ability to motivate teams and bring structure to ambiguous situations
  
• Experience managing multiple vendors and contractors across locations
  
• Strong project leadership background with demonstrated ability to drive projects to completion
  

Technical Skills

• Ability to read and interpret architectural, electrical, and technical drawings
  
• Proficiency with project scheduling and budgeting tools (Excel, Gantt charts, etc.)
  
• General understanding of construction processes, AV/IT systems, and low-voltage infrastructure
  

Soft Skills & Attributes

• Ownership mentality and proactive mindset—you see problems and solve them without being asked
  
• Strong, direct communication skills
  
• Problem-solving orientation; flexible and hands-on
  
• Ability to bring order and structure to a fast-moving, sometimes chaotic environment
  
• Collaborative approach; calm under pressure
  

Other Requirements

• Valid driver's license with clean driving record
  
• Willingness to travel 40–50%
  
• Must be able to commute daily to Rhode Island
  

Benefits

• Competitive salary up to $150,000, based on experience
  
• Opportunity to shape and grow the operations function within a high-growth company
  
• Unique perks including complimentary access to the company's adventure gaming and indoor karting attractions
  
• A dynamic, entrepreneurial environment at the forefront of the immersive entertainment industry
  

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Haldren and our clients are Equal Opportunity Employers. For all positions, whether with Haldren or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Haldren and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Haldren and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Haldren and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Haldren and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Haldren and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.haldren.com

Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.

Both Haldren and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

Rhode Island: We do not request or require salary history from applicants.

Connecticut: We provide wage range information upon request or before discussing compensation.

New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Haldren and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Genetic Information: In accordance with federal and state laws, both Haldren and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Haldren and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Note: This job posting may be for a position with Haldren or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.